Job Title: Team Manager - Presales

Location: Chennai

Company: Casagrand Builder Pvt. Ltd.

Shift: Day Shift only

Job Summary:

We are seeking an experienced and dynamic Team Leader / Manager to manage and drive performance for our customer care voice process . The ideal candidate will have strong leadership skills, a proven track record in target achievement, and the ability to motivate a team to deliver exceptional results while maintaining the highest quality standards.

Key Responsibilities:

- Be flexible to work in rotational day shifts, extensions, and weekends as required.
- Achieve daily, weekly, and monthly targets set for the team.
- Maintain a minimum 80% quality score on monthly audited calls.
- Audit executive calls, share timely feedback, and conduct daily mock calls.
- Ensure Calls-to-Allocation conversion rate of 5% and Overall Allocation SV conversion rate of 20%.
- Retain 90% of team resources business expectation is zero attrition.
- Control and minimize shrinkage within the team.
- Monitor team performance and report on key metrics.
- Conduct weekly performance reviews against planned vs.



actual targets and document findings.
- Provide coaching, mentoring, and training based on identified needs.
- Motivate and encourage team members to work collaboratively towards shared goals.
- Resolve team issues, handle escalations, and maintain a positive work environment.

Skills & Competencies:

- Exceptional oral skills in regional languages Tamil / Telugu/ Hindi / Kannada - Enlish
- Strong leadership, decision-making, and problem-solving abilities.
- Proficiency in MS Excel, PowerPoint, and other presentation tools.
- Good analytical and reporting skills.
- Strong interpersonal skills to manage and engage diverse teams.

Very Vibrant And Stress Free Work Environment With @Free Lunch. Good Salary/ High Incentives/Abroad Trip lot more advantages

Interested candidates Share your Resume:

[email protected]

WhatsApp : (phone hidden) ; RAKESH HR

Kindly call to schedule your Interview Mention in Resume ( Rakesh HR ) Reference would be appreciated.

📌 Urgent Hiring - Presales Manager & Telemarketing Manager (Chennai)
🏢 Casagrand
📍 Chennai