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Key Responsibilities

Business Analysis &

- Requirement Gathering

- Conduct workshops and requirement gathering sessions with business stakeholders.

- Analyze current-state processes and define future-state solutions.

- Prepare BRD, FRD, process flows, use cases, and functional specifications.

- Create and manage Agile user stories, acceptance criteria, and backlog refinement activities.

- Collaborate with Product Owners, Architects, Developers, and QA teams throughout the project lifecycle.

- ServiceNow IRM &
- Audit Management

- Gather and document requirements for:

- Audit Management

- Risk Management

- Policy &

- Compliance Management

- Controls Management

- Issues &

- Remediation Management

Assessments &

- Attestations

- Third-Party Risk Management (TPRM)

- Support configuration discussions around audit planning, audit execution, findings, observations, and remediation tracking.

- Define audit workflows, approval processes, notifications, dashboards, and reporting requirements.

- Assist in designing risk-control frameworks and audit assessment methodologies.

- Agile Delivery

- Prepare Epics, Features, User Stories, and Acceptance Criteria.

- Participate in sprint planning, backlog grooming, and daily scrum meetings.

- Support defect triage and requirement clarifications during development.

Testing &

- UAT

- Review test scenarios and test cases.

- Coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT).

- Validate delivered solutions against business requirements.

- Support business users during UAT cycles and production rollout.





- Reporting &
- Stakeholder Management

- Create functional reports and dashboards requirements.

- Track project deliverables and risks.

- Present solutions and project updates to business and leadership teams.

- Act as a liaison between business and technical teams.

Required Skills

- 3+ years of Business Analyst experience.

- Experience in ServiceNow IRM/GRC modules.

- Solid understanding of:

- Audit Management

- Risk Management

Policy &

- Compliance

- Controls Frameworks

- Issue Management

Assessments &

- Attestations

- Experience writing BRD, FRD, User Stories, and Acceptance Criteria.

- Knowledge of Agile/Scrum methodologies.

- Strong communication and stakeholder management skills.

- Experience with UAT coordination and business process documentation.

Preferred Skills

- ServiceNow IRM implementation experience.

- Understanding of banking, financial services, or audit/compliance domains.

- Knowledge of regulatory frameworks such as RBI, SOX, ISO 27001, COBIT, COSO, NIST, or similar.

- Exposure to Performance Analytics and ServiceNow reporting.

- Understanding of integrations and workflow automation.

Certifications (Preferred)

- ServiceNow CIS-IRM

- ServiceNow CSA

- CBAP / CCBA

- Agile Scrum Certification

Key Deliverables

- Business Requirement Documents (BRD)

- Functional Requirement Documents (FRD)

- User Stories &
- Acceptance Criteria

- Process Flows &

- Wireframes

- UAT Scripts and Sign-offs

- Audit/Risk Dashboard Requirements

- Solution Validation and Requirement Traceability Matrix (RTM)

📌 urgent hiring For | BIg4|ServiceNow IRM Business Analyst (Mumbai)
🏢 Contactx Resource Management
📍 Mumbai