- Travel Ops Expert

HR-Sukhleen Bhatia

+91 (phone hidden)

Hiring Travel Operations Specialists with 6+ months of experience in Amadeus (cryptic/Manual)GDS, international air ticketing, refunds, exchanges, cancellations and post-booking support. Strong English communication and GDS knowledge required.

Role Overview

- Handle international air bookings, ticketing, fulfillment and post-booking servicing using Amadeus GDS.
- Create, retrieve and modify PNRs for single/multiple passengers and sectors.
- Process ticket issuance, reissuance, revalidation, exchanges, cancellations and refunds.
- Handle full and partial exchanges as per airline fare rules.
- Manage voluntary/involuntary changes, schedule changes and IRROPS.
- Calculate applicable penalties, taxes and refunds accurately.
- Handle BSP/ARC transactions, ADM/ACM and Refund Applications (RA).
- Issue EMDs and manage ancillaries/SSR.
- Support NDC and LCC changes and cancellations through SPRK/Travel Fusion.
- Provide international voice support for current bookings, amendments, cancellations,



refunds and post-booking queries.
- Ensure accurate processing and compliance with airline and industry requirements.

Candidate Requirements

- 6+ months relevant experience in Amadeus-based ticketing, air fulfillment, refunds, cancellations, amendments or post-booking operations.
- Amadeus GDS Mandatory; Galileo is an added advantage.
- Strong knowledge of PNRs, fare rules, fare types, airline/airport codes and PTC.
- Good understanding of BSP/ARC, reissue/revalidation, refunds, EMD, NDC/LCC and IRROPS.
- Strong spoken and written English communication (B2&above;).
- Typing: 30+ WPM with 85% accuracy.

Work & Shift Details

- 5 days working with rotational week-offs.
- 247 rotational shifts.
- 10-hour shift duration, including a 1-hour break.
- Cab facility available during odd hours/night shifts within the radius of 30kms.

Contact- HR-Sukhleen Bhatia

+91 (phone hidden)

[email protected]

📌 Travel Operations Executive (Gurugram)
🏢 AIonOS
📍 Gurugram