Holiday Advisor

Entry Level | Fresh Graduates Welcome

ORN is looking for smart, confident fresh graduates who are good communicators, enjoy speaking with people, and can help customers choose and book the right journeys.

This is a customer-facing sales role. You do not need prior travel-industry experience. We are looking for people with strong communication, patience, confidence, and the ability to understand a customer’s needs and guide them clearly.

What you will do

- Speak with customers who enquire about ORN’s products.
- Understand their travel plans, family profile, preferred dates, budget, and concerns.
- Explain itineraries, inclusions, pricing, visas, meals, hotels, departures, and booking steps in a simple way.
- Help customers compare journeys and choose the right option.
- Build trust with customers, many of whom may be first-time travellers or senior travellers who need more assistance.
- Handle inbound calls, callbacks, and follow-ups professionally.
- Assist customers through the booking journey, including website navigation, traveller details, seat selection, and payment steps where required.
- Schedule consultations, office visits, or follow-up calls when a customer needs more time or guidance.
- Maintain accurate customer notes and follow-up commitments.
- Work closely with ORN’s technology and AI tools to access customer history, product information, and suggested next steps.
- Follow up consistently without being pushy.
- Take ownership of each enquiry until the customer reaches a transparent outcome.

What we are looking for
- Fresh graduate from any discipline.
- Excellent spoken communication skills.
- Comfortable speaking in English; Hindi or additional Indian languages are an advantage.
- Clear, confident and pleasant telephone manner.
- Good listening skills.




- Patient with customers who may need repeated explanations or help with technology.
- Ability to build rapport quickly.
- Comfortable discussing prices and helping customers make decisions.
- Strong customer-service orientation.
- Positive attitude and willingness to learn.
- Basic computer and CRM comfort.
- Ability to follow up systematically and take ownership.
- Comfortable working in a target-oriented environment without becoming overly aggressive in selling.

The kind of person who will do well You may be a good fit if you naturally:
- enjoy talking to people,
- ask thoughtful questions,
- listen before answering,
- explain things simply,
- remain calm with demanding customers,
- remember details,
- follow through on what you promise,
- and like helping someone arrive at a decision.

We are not looking for aggressive telecallers. We want people who can become trusted travel advisors .

What you will learn

You will receive training on:

- Destinations and itineraries,
- ORN group journeys,
- travel pricing and inclusions,
- basic visa and travel processes,
- customer handling,
- consultative selling,
- objection handling,
- CRM and AI-assisted sales tools,
- and how to manage a customer from enquiry through booking.

Role outcome Your success will be measured not only by bookings, but also by how well you:
- understand customers,
- communicate clearly,
- build trust,
- follow up consistently,
- move enquiries forward,
- and create a strong ORN customer experience.

Ideal academic background

Open to graduates from

- BBA
- B.Com
- BA
- B.Sc
- BHM
- Travel & Tourism
- Hospitality
- Mass Communication
- or any other graduate programme

The degree matters less than communication ability, confidence, attitude, and customer-handling skills .

Experience

- 0–2 years

📌 Travel Consultant (Bengaluru)
🏢 ORN Journeys
📍 Bengaluru