About the company

nExtramarks is a K-12 digital learning solution provider, offering best of pedagogy and technology to create a child-centric, teaching-learning environment - in school and at home. Keeping pace with today's globalization and technological innovation in education – Extramarks empowers young learnersto have anytime-anywhere access to quality learning. In a span of over a decade, Extramarks has become popular amongst schools and students.

More than 9000 schools benefit from Extramarks across India and Singapore, South Africa, Zimbabwe and Indonesia.

nRole - Training Manager

nLocation - Ranchi, Mysore, Chandigarh

nKey Responsibilities:

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- Customer Onboarding &

• Adoption – Ensure smooth onboarding of schools, driving early engagement with company products

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- Customer Engagement Strategy – Design and execute engagement programs to enhance teacher usage and satisfaction.
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- CSAT &

• Feedback Management – Measure, analyze, and improve CSAT by addressing pain points and optimizing user experience.

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- Proactive Customer Support – Identify adoption challenges and provide proactive solutions to improve product usage.
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- Data-Driven Adoption Growth – Track usage patterns, identify low-adoption schools, and implement targeted intervention plans.
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- Customer Advocacy &

• Retention – Build strong relationships with key stakeholders (principals, teachers) to drive long-term retention.

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- Collaboration with Internal Teams – Work with Sales, Product, and Training teams to align customer success strategies with business goals.
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- Process Optimization &

• Best Practices – Develop frameworks for ongoing adoption, engagement, and escalation management.

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nSkills Required:

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- Robust communication and presentation skills influence stakeholders and drive customer succes
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- Proficiency in data analysis and reporting to analyze user trends and CSAT metrics to optimize customer success efforts.
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- Use problem-solving skills and make informed decisions to address challenges, improve product usage, and enhance customer satisfaction and adoption.
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- Team management and collaboration skills to lead and work effectively with cross functional team
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nHR Contact—[email protected]

📌 Training Manager (Ranchi)
🏢 Extramarks
📍 Ranchi