Team Member-Training-CEC-HO & SUPPORT-Training Training Lead will manage & deliver training programs to enhance employee skills & knowledge. Effectively manage team of trainers and up-skill them on Training skills, sales and help recent RMs to scale up quality scores & focus on relationship and transactional Net Promoter Score (R-NPS/T-NPS) Plan and facilitate new hire, refresher training and compliance based functional training to recent and existing officers /employees. Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training Drive sales targets and implementation of sales strategies devised for process.

Evaluate

Training effectiveness, gather feedback & recommend improvement programs.



Provide feedback on OJT/Coaching / Feedback. Monitor calls on functional and behavioral parameters. Maintain accurate training records, track trainer performance & and ensure compliance Candidate Profile Minimum education – Graduate or Post Graduate Should be a Trainer or Team Leader with 3-5 Years preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in VRM/Retail Liabilities/Credit Card Must have excellent presentation and communication skills.

Having a team handling experience would be desirable

📌 Training Lead - Customer Contact Center (Thane)
🏢 Kotak Mahindra Bank
📍 Thane