Track Lead - Process Management, ServiceNow

Gautam Buddha Nagar, Uttar Pradesh

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

- Lead Process Management Initiatives By Implementing Itil Best Practices And Optimizing Bmc Remedy And Ca Service Desk Workflows To Enhance Service Delivery And Operational Efficiency.

2.

Analyze Client Requirements And Ensure The

Support Team Delivers Exceptional Service Aligned With Client Expectations While Identifying Areas For Improvement.

3.

Mentor And Guide Project

Teams, Fostering Transparent Communication Of Project Goals, Timelines, And Responsibilities To Ensure Accountability And Performance Excellence.

4.





Drive Innovation By Proposing Recent Ideas

And Methodologies For Process Development, Leveraging Tools And Automation To Enhance Overall Organizational Progress.

5.

Develop And Implement

Data-Driven Solutions Tailored To Customer Needs, Utilizing Servicenow To Streamline Service Requests And Improve Response Times, Ultimately Achieving Positive Business Outcomes.

Skill Requirements

1.

Strong Understanding Of Itil Framework And

Process Management Principles.

2.

Proficiency In

Servicenow (Snow) Administration And Support.

3.

Familiarity With Bmc

Remedy, Ca Service Desk, And Avanti For Effective Service Management.

4.

Excellent

Problem-Solving And Analytical Skills To Enhance Operational Systems.

5.

Strong Leadership Capabilities

With A Focus On Team Empowerment And Development.

Other Requirements

- Itil Certification (Optional But Valuable)

2.

Servicenow Certified System

Administrator (Optional But Valuable

📌 Track Lead - Process Management, ServiceNow (Gautam Buddh Nagar)
🏢 HCLTech
📍 Gautam Buddh Nagar