Track Lead - Program & Project Management

Bengaluru, Karnataka

Job Summary

The Track Lead in Support & Operations plays a critical role in ensuring operational excellence through effective project execution and team empowerment. This position focuses on continuous improvement and problem-solving to meet client SLAs while fostering a cooperative environment that drives organizational success.

Key Responsibilities

- Enhance Operational Systems By Implementing Project Management Methodologies And Tools To Improve Management Reporting And Streamline Information Flow Across Teams.

2.

Analyze Client Requirements And Ensure The

Support Team Delivers Exceptional Service That Meets Or Exceeds Client Expectations, Utilizing Dmo Principles For Optimal Outcomes.

3.

Lead And Mentor Project Teams By

Facilitating Transparent Communication Of Goals And Expectations, Fostering A Culture Of Accountability And High Performance.

4.

Drive Innovation By Identifying Opportunities For





Process Development And Implementing Best Practices That Contribute To Overall Organizational Progress.

5.

Provide Tailored Solutions That Align With

Customer Needs And Organizational Capabilities, Leveraging Project Management Expertise To Achieve Business Results.

Skill Requirements

1.

Proficient In Project Management Methodologies And

Tools, Including Dmo Frameworks.

2.

Strong Understanding Of Operations Management And

Continuous Improvement Principles.

3.

Excellent

Problem-Solving And Analytical Skills.

4.

Effective Leadership And Team Management

Abilities.

- Familiarity With Client Relationship Management And Service Level Agreements.

Other Requirements

1.

Optional But Valuable Certifications: Pmp (Project Management Professional), Csm (Certified Scrummaster)

📌 Track Lead - Program & Project Management (Bengaluru)
🏢 HCLTech
📍 Bengaluru