Area(s) of Responsibility

Production Support / Service Delivery Lead | 8-12 Years Experience

- Lead mission-critical Production Support engagements in a 24x7 support environment.

- Manage client relationships and ensure high customer satisfaction.

- Drive SLA adherence, service governance, and operational excellence.

- Handle incident, problem, and change management processes effectively.

- Conduct root cause analysis and implement preventive actions.

- Lead service improvement initiatives to enhance reliability and performance.

- Coordinate cross-functional teams, vendors, and stakeholders.

- Ensure teams are adequately trained and resourced.

- Implement best practices in application design, deployment, monitoring, and maintenance.

- Track industry trends and drive continuous improvement for optimal application availability and business continuity.

Skills with M/O flag are part of Specialization

- Scrum - PL4 (Mandatory)

- Help the tribe - PL4 (Behavioural)

- Software Configuration - PL2 (Optional)

- Think Holistically - PL4 (Behavioural)

- Win the Customer - PL4 (Behavioural)





- One Birlasoft - PL4 (Behavioural)

- Results Matter - PL4 (Behavioural)

- Stakeholder Relationship Management - PL3 (Functional)

- Get Future Ready - PL4 (Behavioural)

- Demand Management - PL3 (Functional)

- Change Control - PL4 (Functional)

- P&L; Management - PL3 (Functional)

- Account Management - PL2 (Functional)

- Quality Assurance - PL3 (Functional)

- Programme Management - PL2 (Functional)

- Estimation & Scheduling - PL4 (Functional)

- Enterprise And Business Architecture - PL3 (Mandatory)

- Project Management - PL4 (Functional)

- Change management - PL3 (Mandatory)

- Team Management - PL3 (Functional)

- Agile Protected - PL4 (Mandatory)

- Proposal Building - PL2 (Functional)

- Requirements Definition And Management - PL4 (Functional)

Locations

- Country/Region: IN

- Requisition ID: 39453

- Work Model: Position Type: Salary Range:

- Location: INDIA - HYDERABAD - BIRLASOFT OFFICE

📌 Title: Program Manager (India)
🏢 Birlasoft
📍 India