TM Customer Service Job Matrix:

- Responsible for achievement of target norms for warranty claim settlement.

- Ensure high standard of after sales service, quick response and resolution of customer complaints from replacement market, OEM and STU as per the industry bench mark.

- Provide Product performance feedback of JK as well as competition by monitoring tyres fitted on wheels.

- Timely reporting of field concerns, spurt in failures, Outgoing product quality, Recent Defectives etc. for product quality improvement.

- Regular reporting of market information’s like New Vehicle Introduction, New Tyre Introduction, Competitor Warranty Policy Changes, Emerging/New market trends.

- Survey on Dealer Counter Returns, Retread Data and Casing Value.





- Conduct Fitment Survey and Load Trend Survey on frequent basis to understand the loading trend and company wise % fitment share.

- Product performance evaluation by monitoring benchmark test.

- Visit customers/OEMs/STus as per approved journey plan and submit daily call report to the reporting manager in time.

- Ensure high level of customer satisfaction by extending proactive customer service and maintaining cordial relationship with Customers, Channel partners, OEMS and STUs.

- Conduct CIPs / CCPs / HTW / Back to school activities as per pre-approved plan and submit feedback report in time.

- Conduct regular trainings to customers, OEMS, STUs and ensure effective participation in activities organized by OEMS.

📌 Territory Customer Service Manager (Hubballi)
🏢 JK Tyre
📍 Hubballi