Company Description LogyXpress is a tech-enabled eCommerce enablement platform specializing in comprehensive digital shipping and logistics services for both B2B and B2C markets. With multiple courier partners, the company supports pan-India and international deliveries, covering over 24,000 pin codes in India and 220 countries worldwide.

LogyXpress offers fast and reliable shipping, scalable logistics solutions, real-time tracking, customized strategies, and 24/7 customer support. Its technology stack integrates seamlessly with major eCommerce platforms such as Shopify, Magento, WooCommerce, and Zoho, enabling retailers to manage orders, shipping labels, tracking, COD orders, and payment reconciliation from a single interface. The company focuses on transparent pricing, sustainability through eco-friendly options, and expert handling of both domestic and international logistics.

Role Description The TeleCaller role at LogyXpress is a full-time, in office position based in Gurugram. The TeleCaller will handle outbound and inbound calls to prospective and existing customers, explain LogyXpress’s shipping and logistics services, and assist in onboarding clients to the platform.

Day-to-day tasks include answering queries, providing product and service information, following up on leads, updating customer records in the CRM system, and coordinating with internal teams to resolve issues promptly.



The role also involves maintaining call logs, meeting call and conversion targets, gathering customer feedback, and supporting the sales and customer support teams in achieving business goals.

Qualifications

- Strong communication and interpersonal skills, including clear spoken English and Hindi, active listening, and professional telephone etiquette.
- Customer service and sales skills, such as handling objections, building rapport, persuasive communication, and basic negotiation abilities.
- Comfort with technology, including CRM tools, call management systems, and basic understanding of eCommerce and logistics platforms.
- Organizational and time-management skills, including accurate data entry, record-keeping, and ability to manage high call volumes efficiently.
- Prior experience in telecalling, customer support, inside sales, or call center environments is preferred, especially in logistics or eCommerce.
- Minimum educational qualification: High school diploma; a graduate degree in any discipline is an advantage.
- Ability to work on-site in Gurugram, follow structured workflows, meet performance targets, and collaborate with cross-functional teams.
- Positive attitude, resilience under pressure, and commitment to delivering respectful, inclusive, and high-quality customer interactions.

📌 TeleCaller (Gurugram)
🏢 LogyXpress
📍 Gurugram