The key responsibilities of a Telecollection Executive typically include: Contact customers through outbound regarding overdue payments. Remind customers of pending dues and explain outstanding balances. Negotiate payment plans and obtain Promise-to-Pay (PTP) commitments where applicable.

Maintain professional and courteous communication while handling difficult conversations. Update customer records, call outcomes, and payment commitments accurately in the CRM or collection system. Follow up with customers as per the agreed payment schedule.

Resolve customer queries related to billing, payments, or account status, and coordinate with internal teams when necessary. Escalate unresolved, disputed, or high-risk accounts to the appropriate department or field collections team. Achieve daily, weekly,



and monthly collection and productivity targets.

Ensure compliance with company policies, regulatory guidelines, and fair collection practices during every customer interaction.

Key Skills Robust communication and negotiation skills Strong Knowledge Of MS-Excel Persuasion and customer handling Problem-solving ability Basic computer and CRM knowledge Time management and target orientation Attention to detail and accurate documentation Ability to work under pressure and meet collection goals Candidates Who All Are Experianced In Telesales Also Apply.

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📌 Tele Collection Executive (Coimbatore)
🏢 Shakthidharan Associates
📍 Coimbatore