Job Summary

DermaVilla Skin & Hair Clinic is looking for a confident, energetic and target-oriented Telecalling Executive to handle new enquiries, follow up with prospective and existing clients, and convert leads into clinic appointments.

The candidate will play an important role in increasing clinic footfall by ensuring timely follow-ups, effective communication and proper lead management.

Key Responsibilities

- Handle incoming leads generated through Instagram, Facebook, Google, WhatsApp and other marketing campaigns.
- Call new leads promptly and understand their skin, hair, slimming or aesthetic concerns.
- Explain relevant DermaVilla treatments and services in a transparent and professional manner.
- Convert enquiries into confirmed consultations and clinic appointments.
- Follow up consistently with interested, pending and missed leads.
- Reconnect with old/inactive clients for follow-ups and appointments.
- Confirm appointments and follow up with clients to reduce no-shows.
- Coordinate with doctors, therapists, client coordinators and clinic managers regarding appointments.
- Maintain accurate lead status, follow-up dates and remarks in the CRM/software or designated tracking sheet.
- Maintain professional WhatsApp and telephone communication with clients.
- Inform clients about ongoing packages, campaigns and offers as instructed by management.
- Achieve assigned daily, weekly and monthly calling, appointment and conversion targets.
- Submit regular reports on calls, leads, appointments, conversions and pending follow-ups.




- Maintain confidentiality of all client information and clinic data.

Candidate Requirements
- Minimum 1–2 years of telecalling / telesales / customer service experience preferred.
- Experience in dermatology, aesthetic clinics, beauty, wellness, healthcare or salon industry will be an advantage.
- Strong communication and convincing skills.
- Comfortable communicating in English, Hindi and Marathi.
- Good telephone etiquette and client-handling skills.
- Basic knowledge of Excel/Google Sheets and CRM systems preferred.
- Should be comfortable working with sales and appointment targets.
- Must be disciplined with follow-ups and reporting.

Key Performance Indicators (KPIs) Performance will primarily be evaluated on:

Lead Response → Follow-up → Appointment Booking → Client Visit → Conversion

Additional KPIs will include call productivity, appointment confirmation rate, lead-to-appointment conversion, appointment show-up rate, follow-up completion and accuracy of CRM/lead data.

Preferred Candidate

We are looking for someone who is confident, persuasive, organised and consistent with follow-ups, with a strong focus on converting enquiries into genuine clinic footfall while maintaining a premium client experience.

Job Type: Full-Time

Work Mode: On-site

Salary: As per experience and interview

Incentives: Performance-based incentives as per company policy

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Tele Caller Executive (Manpada)
🏢 Dermavilla
📍 Manpada