We're looking for a Technical Support Engineer with hands-on PAM (Privileged Access Management) expertise to join a fast-paced, customer-facing support team. This role is ideal for someone who understands the real-world challenges organizations face in securing hybrid environments and enjoys solving technical problems directly with customers.
If you have strong technical depth, a passion for customer success, and want to grow in a dynamic, high-growth security environment — this role is for you.
Key Responsibilities
- Provide clear, reliable technical and non-technical guidance to help customers integrate, deploy, and maintain Sectona products
- Take end-to-end ownership of customer issues — from initial troubleshooting to root cause identification and resolution
- Meet or exceed customer expectations on response quality, turnaround time, and overall experience
- Act as the primary point of contact — internally and externally — for customer issue resolution
- Log and document product bugs with the Engineering team for issues impacting customers
- Share feedback with the Training and Documentation team to proactively address common or emerging issues
- Build and maintain process/troubleshooting documentation in the support knowledge base
What We're Looking For
- 3–5 years of hands-on experience in PAM (Privileged Access Management)
- Experience with PAM deployment, configuration, upgrades, and maintenance
- Solid background in L2/L3 technical support and troubleshooting for PAM-related issues
- Solid understanding of network security and system integration in hybrid environments
- Strong root cause analysis and technical documentation skills
- Excellent customer communication and problem-solving mindset
Why Join Us
- Work directly on cutting-edge Privileged Access Management (PAM) solutions
- High-visibility role with direct customer impact and ownership
- Be part of a growing, security-focused organization with strong technical exposure
Pay: ₹500,000.00 - ₹700,000.00 per year
Application Question(s)
- Do you have 3–5 years of hands-on experience in PAM (Privileged Access Management)?
- Have you handled PAM deployment, configuration, upgrades or maintenance?
- Have you handled L2/L3 technical support and troubleshooting for PAM-related issues?
- What is the candidate's Current CTC and Expected CTC?
- What is the Notice Period, and are they currently serving it?
Education:
- Bachelor's (Required)
Experience:
- in PAM (Privileged Access Management): 3 years (Required)
Location:
- Bangalore City, Bengaluru, Karnataka (Required)