Title: Technical Support Engineer (L1 / L2)

Experience: 4-8 Years

Location: Hyderabad, India

Department: IT/IS

Role Level: Specialist THE ROLE:

We are looking for a Technical Support Engineer to provide end-user support, manage VMWare, cloud and endpoint environments, and ensure the timely resolution of incidents in accordance with established SLAs.

Key Responsibilities

- Provide L1/L2 support for end users across devices and applications.
- Manage Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive).
- Willing to work on any shift in a 24x7x365 work environment.
- Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, and OneDrive.
- Manage Microsoft Intune, Windows Autopilot, and Mobile Device Management (MDM) solutions.
- Support Azure AD, Active Directory, and Multi-Factor Authentication (MFA).
- Monitor and troubleshoot endpoint security solutions, including Microsoft Defender and CrowdStrike.




- Perform Windows patch management, backup administration, and DNS/DHCP for troubleshooting.
- Provide support for Azure, AWS, and VMware environments.
- Manage incidents and service requests through Jira and coordinate with vendors.
- Create and maintain technical documentation and knowledge base articles.

Required Skills & Experience

- 4 - 8 years of experience in IT Technical Support, System Administration, or related roles.
- Experience supporting enterprise users in a global workplace.
- Strong analytical, troubleshooting, and problem-solving skills.
- Experience with Microsoft Exchange, Microsoft 365, and on-premises Active Directory.
- Good understanding of Systems Troubleshooting and end user technical support processes.
- Effective communication skills.

📌 Technical Support Engineer/ (Hyderabad)
🏢 IBASIS
📍 Hyderabad