Key Responsibilities

- Provide L1 technical support for hardware, software, networking, and connectivity-related issues.

- Troubleshoot LAN/WAN, TCP/IP, DNS, DHCP, Wi-Fi, VPN, and basic network connectivity issues.

- Perform network cable crimping, termination, testing, and troubleshooting.

- Install, configure, and troubleshoot printers, Wi-Fi devices, network equipment, and IT peripherals.

- Perform data backup and restoration activities as required.

- Install and configure Windows OS, applications, network devices, printers, and other IT equipment.

- Configure and troubleshoot VPN connectivity for end users.

- Troubleshoot DNS and DHCP-related issues and ensure proper network connectivity.

- Provide on-site and remote technical support to users.

- Maintain records of incidents, assets, installations, and troubleshooting activities.

- Escalate complex issues to the L2/L3 team wherever required.

- Follow standard IT support procedures and ensure timely resolution of incidents.

Required Technical Skills

- Strong hands-on experience in IT troubleshooting and technical support.

- Good knowledge of Networking fundamentals.





- Hands-on experience with DNS & DHCP.

- Solid understanding of Wi-Fi and VPN troubleshooting/configuration.

- Experience in LAN cabling and cable crimping.

- Hands-on experience with printer installation and troubleshooting.

- Knowledge of data backup and restoration.

- Good understanding of TCP/IP, IP addressing, LAN/WAN, switches, routers, and basic network security.

- Experience in hardware, Windows OS, software installation, and configuration.

Candidate Profile

- 2–3 years of relevant experience in Technical Support / Desktop Support / Network Support.

- Strong troubleshooting and problem-solving abilities.

- Excellent hands-on technical skills.

- Good communication and customer-handling skills.

- Willingness to provide on-site support across Pune and Mumbai.

- CCNA / CompTIA / other relevant networking certifications will be an added advantage.

Pay: ₹20,000.00 - ₹45,000.00 per month

Benefits

- Provident Fund

Work Location: In person

📌 Technical Support Engineer (Baner)
🏢 TalentNest Solutions
📍 Baner