We are seeking one Technical Customer Support Executive in our global delivery team. The position is for Ahmedabad residents only.

Responsibilities:

- Reproduce, document, and escalate technical issues to the development team.

- Creating bug reports with proper reproduction steps, logs, and screenshots.

- Manage multiple customer tickets while meeting SLA timelines.

- Use SQL for validating customer data.

- Prepare knowledge base articles, FAQs, and user documentation.

- Working in UK shifts and handling European clients.

Skills & Experience:

- Excellent verbal and written English communication skills.

- Experience in providing technical support via calls, emails, chat, and ticketing systems.

- Strong understanding of web and mobile applications and common troubleshooting techniques.

- Ability to identify, analyze, and resolve customer issues efficiently.

- Experience with ticketing/helpdesk tools (Freshdesk, Zendesk, Jira Service Management, Zoho Desk, etc.).





- Basic understanding of HTML, CSS, APIs, JSON, and browser developer tools for troubleshooting.

- Knowledge of DNS, domains, hosting, SSL certificates, and basic networking concepts.

- Ability to reproduce, document, and escalate technical issues to the development team.

- Experience in creating bug reports with proper reproduction steps, logs, and screenshots.

- Good understanding of software development lifecycle (SDLC) and release management.

- Robust problem-solving skills with a customer-first approach.

- Experience supporting SaaS, Web, or Mobile Applications.

- Experience with CRM platforms (HubSpot, Salesforce, Zoho CRM).

- Knowledge of Firebase or mobile application logs.

- Familiarity with Linux/Unix commands for basic troubleshooting.

📌 Technical Customer Support Executive (Ahmedabad)
🏢 Techerudite
📍 Ahmedabad