Details of the Position

Position: Technical Helpdesk Customer Service

Location: Dwarka, New Delhi

Experience: 0 to 2 Years

We are looking for candidates to handle technical helpdesk operations, digital complaint management, ticket resolution, and field-service support.

Key Responsibilities:

- Manage complaints through digital/ticketing systems and ensure timely resolution.
- Support dealers and field teams with technical guidance.
- Drive adoption of digital tools and support digital initiatives.
- Track TIR timelines, digital issue resolution and TAT.
- Prepare and analyse MIS reports using MS Excel.
- Coordinate with cross-functional teams for effective issue resolution.

Required Skills & Qualification:

- B.Tech in Mechanical/Automobile Engineering or Diploma in Mechanical Engineering.
- 0 to 2 years of experience in Field Service, Tyre or related Manufacturing industry.
- Valuable knowledge of MS Excel & Data Analytics.
- Power BI knowledge will be an added advantage.
- Good communication, coordination and problem-solving skills.

Interested candidates can share their updated CV on [email protected]

📌 Technical Customer Service(Location - Dwarka, Sector - 20) (Delhi)
🏢 HR SOLUTIONS
📍 Delhi