Roles & Responsibilities

We’re building an AI-native omnichannel dialer platform to transform how businesses engage with customers. As Tech Lead, you’ll spearhead architecture, guide a talented engineering team, and ensure delivery of scalable, secure, and creative solutions.

What You’ll Do

- Lead design & development of our AI-powered omnichannel dialer platform.
- Architect scalable SaaS systems using modern full-stack and cloud technologies.
- Drive CRM integrations (Salesforce, HubSpot, Zoho) & ensure compliance (DNC, GDPR, TCPA).
- Build real-time monitoring, analytics & reporting dashboards for managers and supervisors.
- Champion DevOps: CI/CD pipelines, containerization (Docker, Kubernetes), automated testing.
- Mentor developers, enforce coding standards, and lead sprint delivery.
- Collaborate with Product, AI, and Telephony teams to deliver cutting-edge features.

Ideal Candidate

- Strong Senior Backend / Tech Lead Profiles
- Mandatory (Experience 1) – Must have 7+ years of overall software development experience with strong expertise in backend and full-stack application development.
- Mandatory (Experience 2) – Must have minimum 3+ years of recent experience leading engineering teams.
- Mandatory (Experience 3) – Must have strong hands-on experience in Node.js, React.js, JavaScript, and TypeScript with the ability to build scalable full-stack applications.
- Mandatory (Experience 4)



– Must have strong experience working with Kafka / RabbitMQ
- Mandatory (Experience 5) – Must have experience designing and architecting SaaS-based applications on AWS, Azure, or GCP.
- Mandatory (Experience 5) – Must have hands-on experience with CI/CD pipelines, Docker, Kubernetes, GitHub/GitLab, and modern DevOps practices.
- Mandatory (Experience 6) – Must have strong database experience with PostgreSQL and either MongoDB or Redis.
- Mandatory (Location) – Candidates should be based in Delhi NCR.
- Mandatory (Notice Period) – Immediate Joiners or candidates who can join within 15 days will be highly preferred.
- Preferred (Experience 1) – Experience with CRM integrations (Salesforce, HubSpot, Zoho), omnichannel platforms, contact center products, or dialer solutions.
- Preferred (Experience 2) – Experience with Asterisk, Kamailio, FreeSWITCH, SIP, WebRTC, or autodialer platforms will be an added advantage.
- Preferred (Experience 3) – Exposure to AI/ML, NLP, Speech-to-Text, LLMs, speech analytics, or AI-powered customer engagement products is a plus.

Pay: From ₹100,000.00 per month

Benefits

- Paid sick time
- Paid time off

Application Question(s):
- Your Current CTC and Your Notice Period

Experience:
- Total: 7 years (Required)

Work Location: In person

📌 Tech Lead (Node + React, Kafka + Rabbit) (Gurugram)
🏢 Qualitrix Technologies
📍 Gurugram