Job Purpose To ensure effective order management, timely product delivery, stock availability, and achievement of service-level and fill-rate targets by coordinating closely with Depots, Finance, Sales teams, vendors, and other key stakeholders. The role will also focus on identifying service gaps, conducting root-cause analysis, and driving continuous improvement initiatives to support sales growth and operational efficiency.

Key Responsibilities

- Ensure adherence to the Order Tracker and monitor order execution against defined service levels.

- Coordinate with respective stakeholders to ensure desired service levels, timely order fulfilment, and delivery performance.

- Prepare and circulate the daily Failed Indent Report and conduct a detailed Root Cause Analysis (RCA) on a weekly basis.

- Conduct regular vendor review/con calls to discuss RCA findings, identify recurring issues, and track corrective actions.

- Coordinate with Depots, Finance, Sales, and vendors to ensure timely and smooth delivery as per business and vendor requirements.

- Maintain and monitor the daily Detention Tracker, highlighting delays and coordinating with relevant stakeholders for resolution.

- Drive initiatives to achieve targeted fill rates and ensure optimum stock availability across stores and marts.

- Monitor stock and order fulfilment gaps, identify potential risks, and proactively work with stakeholders to close service and availability gaps.

- Analyze operational data to identify opportunities for improving fill rate, stock availability, and sales growth.

- Develop and implement continuous improvement processes to improve order fulfilment,



system efficiency, service levels, and overall supply chain performance.

- Use analytical skills and quality improvement tools to identify trends, measure performance, and support achievement of business targets.

- Prepare and present regular MIS, performance dashboards, RCA reports, and action trackers for relevant stakeholders.

- Track corrective and preventive actions and ensure timely closure of identified operational gaps.

Key Stakeholders

- Sales Team

- Depot / Distribution Team

- Finance Team

- Vendors / Transport Partners

- Supply Chain / Planning Team

- Store & Mart Operations

- Other Cross-functional Business Teams

Required Skills & Competencies

- Strong analytical and problem-solving skills

- Positive understanding of Order Management / Supply Chain Operations

- Strong stakeholder and vendor management skills

- Good knowledge of MS Excel and MIS reporting

- Ability to conduct RCA and identify corrective actions

- Knowledge of quality and continuous improvement tools

- Strong communication and coordination skills

- Ability to work with cross-functional teams

- Data-driven approach with focus on service levels and business targets

- Ability to manage multiple activities and meet timelines

Education & Experience

- Graduate degree in Supply Chain, Logistics, Operations, Business Administration, or a related field.

- Experience in FMCG, Beverage, Retail, Supply Chain, Order Management, Logistics, or Distribution Operations will be preferred.

- Experience in handling MIS, order tracking, vendor coordination, and performance analysis is an advantage.

📌 Team Leader - Key Accounts customer support (Kheda)
🏢 Hindustan Coca Cola Beverages (hccb)
📍 Kheda