Job Summary Responsible for leading and managing a team of collection executives to achieve recovery targets, improve collection efficiency, maintain portfolio quality, and ensure compliance with company and client policies.

Key Responsibilities Lead, supervise, and motivate a team of collection executives to achieve daily, weekly, and monthly recovery targets. Allocate customer accounts and ensure effective follow-up on assigned cases. Monitor team performance through daily MIS, productivity reports, collection achievement, and individual KPIs.

Track DRR (Daily Run Rate) , EOD performance, PTPs, collections, and pending cases. Review collection cases and guide executives on appropriate customer communication and follow-up strategies. Monitor PTP (Promise to Pay) commitments and ensure timely follow-up and payment realization.

Handle escalated and difficult customer cases and support the team in resolving collection-related issues. Conduct regular team briefings, performance reviews, and coaching sessions. Identify low-performing employees and provide training and performance improvement guidance.

Coordinate with clients and internal departments regarding allocations, payment updates, settlements, disputes, and case-related issues. Prepare and share daily, weekly,



and monthly MIS reports with management and clients. Monitor on-book, overdue, settlement, paid, and write-off cases as applicable to the assigned portfolio.

Ensure accurate updating of collection status, payment details, PTPs, and customer interactions in the CRM. Ensure that all collection activities comply with company policies, client guidelines, and applicable regulatory requirements. Monitor call quality and customer interactions to maintain skilled collection practices.

Analyze team performance and identify opportunities to improve collection productivity and recovery rates. Coordinate with management regarding target achievement, manpower requirements, operational challenges, and process improvements. Maintain proper records of team activities, performance, attendance, and operational reports.

Key SkillsTeam Leadership &

- People Management Collection &
- Recovery Management Target &
- KPI Management Customer Relationship Management MIS &
- Performance Reporting PTP &
- Follow-up Management Escalation Handling Negotiation &
- Communication Data Analysis &
- Performance Tracking CRM/Dialer Management Problem Solving Client Coordination MS Excel

📌 Team Leader (Pune)
🏢 Skys Enterprises
📍 Pune