Team Leader - Complaints Management Unit (Mumbai)

Team Leader - Complaints Management Unit (Mumbai)

19 Sep
|
INDUSIND NIPPON LIFE INSURANCE
|
Mumbai

19 Sep

INDUSIND NIPPON LIFE INSURANCE

Mumbai

Role & responsibilities

- Timely closure of customer complaints.

- Regulatory complaint management and compliance.

- Team productivity and performance management.

- Quality assurance and governance adherence.

- Complaint trend and root-cause analysis reports.

- Management dashboards and operational reviews.

- Process improvement and customer experience initiatives.

- Effective communication with internal and external stakeholders.

- Continuous improvement initiatives to enhance customer experience

Preferred candidate profile

- Graduate in any discipline.

- 6 to 10 years of experience in Customer Service, Complaints Management, Operations, or Grievance Redressal.

- Minimum 3 to 5 years of people management experience.

- Experience in Life Insurance, General Insurance, industry preferred.

📌 Team Leader - Complaints Management Unit (Mumbai)
🏢 INDUSIND NIPPON LIFE INSURANCE
📍 Mumbai

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