Role & responsibilities

- Act as the primary point of contact for students and handle queries, calls, emails, and follow-ups.
- Track student engagement, attendance, and participation.
- Coordinate classes, assessments, schedules, session links, and learning resources through the LMS.
- Monitor live classes and support rescheduling and make-up sessions.
- Coordinate with faculty on schedules, class readiness, and learner concerns.
- Maintain accurate student records and prepare attendance, engagement, and operational reports.
- Identify issues proactively and coordinate timely resolution

Preferred candidate profile

- Bachelor's degree in any discipline.
- 15 years of experience in Student Success, Program Coordination, Academic Operations, Customer Success,



EdTech, or related roles.
- Solid verbal and written communication skills.
- Good organizational and multitasking abilities.
- Strong attention to detail and follow-through.
- Proficiency in MS Office, Google Workspace, and spreadsheets
- Experience with LMS / EdTech / Higher Education is an added advantage.

Key Skills- Student Success | Program Coordination | Academic Operations | LMS | Faculty Coordination | Student Engagement | Communication | Reporting | MS Excel | Stakeholder Management

📌 Student Relationship Officer ( night shift ) (Bengaluru)
🏢 Miles Education
📍 Bengaluru