GLOBAL LAUNDRY — JOB DESCRIPTIONStore Manager | Laundry &

- Dry Cleaning Job Title: Store Manager Department: Operations &
- Sales Location: Global Laundry Store Reports To: Operations Manager / Founder ? Job PurposeTo independently manage the store’s daily operations, sales, customer service, billing, order handling, staff, and pickup & delivery coordination , while ensuring excellent customer experience and store profitability. ? Key Responsibilities 1.

Store Operations

Open and close the store on time. Manage daily store activities and workflow. Ensure all orders are properly received, tagged, processed and dispatched. Maintain cleanliness and discipline at the store.

- Sales &
- Revenue Achieve monthly sales targets. Increase repeat customers and average order value. Follow up with existing customers for repeat orders. Promote laundry, dry cleaning and other services. Generate local B2C and B2B leads. 3.

Customer Handling

Attend customers professionally. Explain services, pricing and delivery timelines clearly. Handle complaints and coordinate resolutions. Ensure customers receive timely updates regarding their orders.

- Billing &
- Cash Management Ensure 100% accurate billing. Manage cash, UPI and online collections. Maintain daily sales and collection records. Ensure no unauthorized discounts or billing changes.
- Pickup &
- Delivery Coordinate riders and daily routes. Ensure pickups and deliveries happen on time. Track pending, ready and delivered orders. Maintain rider KM and delivery records. 6.

Staff Management

Allocate daily duties to store staff. Monitor attendance, punctuality and productivity.



Train staff on customer service and store SOPs. Maintain discipline and accountability.

- Order &
- Quality Control Ensure proper tagging and order identification. Check garments before sending for processing. Follow pre-damage and special-instruction SOPs. Conduct final quality checks before delivery. 8.

Reporting Submit daily: Total Sales Number of Orders Cash Collection UPI/Online Collection Pending Orders Delivered Orders Complaints Pickup &

- Delivery Report Staff Attendance Important operational issues ? Key Performance Indicators (KPIs)Monthly store sales Number of new customers Repeat customer percentage Average order value On-time delivery % Customer complaints Billing accuracy Collection accuracy Store conversion rate Staff productivity ? Candidate Profile Experience: 2–5 years preferred in retail, hospitality, laundry, QSR, salon, or similar customer-facing business. Positive communication and customer-handling skills. Basic computer/Excel/POS knowledge. Comfortable handling sales targets and daily reporting. Strong ownership and problem-solving attitude. Ability to manage a small team. ? Salary ₹15,000 – ₹25,000/month + Performance Incentives (Depending on experience and capability.) ⭐ Ideal CandidateSomeone who thinks like an owner , not just an employee—takes responsibility for sales, customers, staff, collections and the overall performance of the store.

Core Responsibility: “Store Manager is responsible for running the store smoothly and growing its sales while maintaining excellent customer experience and operational discipline.”

📌 Store Manager (Indore)
🏢 PK Laundry Care
📍 Indore