HCLTech – Sr. Technical Consultant | ServiceNow

nEmployment Type: Permanent

nPayroll: Techno Core 360

nClient / Company: HCLTech

nEngagement: Project-wise deployment

nWork Mode: Permanent Remote

nLocation: India

nExperience: 5–7 Years of relevant ServiceNow experience

nOpen Positions: 3

nRole: Sr. Technical Consultant

n

nPosition Overview

nWe are looking for experienced Sr. Technical Consultants with robust hands-on ServiceNow expertise for project-wise deployment with HCLTech . The positions are focused on specialized ServiceNow areas including AI/CRM/CSM, Creator Workflows, and CRM/CSM .

nThe ideal candidate should have strong technical consulting experience, ServiceNow configuration expertise, accelerator development experience, demo/lab instance configuration capabilities, technical documentation skills, and the ability to support customer-facing enablement and coaching activities

n

nServiceNow CSA and relevant CIS certification are mandatory for all positions.

nPosition 1 – Sr. Technical Consultant – AI / Critical Product Area (CRM/CSM)

nPrimary Focus

nServiceNow CRM/CSM + AI capabilities

nMandatory Skills

n

n
- Strong hands-on experience with ServiceNow CRM / CSM
n
- Experience with ServiceNow AI / AI capabilities
n
- ServiceNow configuration
n
- Technical consulting
n
- Customer-facing technical documentation
n
- Demo / lab instance configuration
n
- Accelerator / technical accelerator development
n
- Customer coaching and enablement
n
- ServiceNow CSA – Mandatory
n
- CIS certification in relevant domain – Mandatory
n
- 5–7 years of relevant ServiceNow experience
n

n

nPreferred / Supporting Skills

n

n
- GenAI / Artificial Intelligence
n
- ServiceNow product accelerators
n
- Demo scripts and technical walkthroughs
n
- Delivery guides
n
- Knowledge transfer
n
- Recorded walkthroughs
n
- Agile methodology
n

n

nPosition 2 – Sr. Technical Consultant – Creator Workflows

nPrimary Focus

nServiceNow Creator Workflows

nMandatory Skills

n

n
- ServiceNow Creator Workflows – Mandatory
n
- ServiceNow App Engine / App Engine Studio
n




- ServiceNow configuration
n
- Workflow and process automation
n
- Technical consulting
n
- Accelerator / technical accelerator development
n
- Demo / lab instance configuration
n
- Technical documentation
n
- Customer enablement
n
- ServiceNow CSA – Mandatory
n
- CIS certification in relevant domain – Mandatory
n
- 5–7 years of relevant ServiceNow experience
n

n

nPreferred / Supporting Skills

n

n
- Application development using ServiceNow App Engine
n
- Process automation
n
- Demo scripts
n
- Technical walkthroughs
n
- Delivery guides
n
- Knowledge transfer
n
- Recorded walkthroughs
n
- Agile methodology
n

n

nPosition 3 – Sr. Technical Consultant – CRM / CSM

nPrimary Focus

nServiceNow CSM / CRM

nMandatory Skills

n

n
- ServiceNow CSM – Mandatory
n
- ServiceNow CRM
n
- Customer Service Management
n
- CSM implementation and enhancement
n
- ServiceNow configuration
n
- Case Management
n
- Customer / Account / Contact Management
n
- Technical consulting
n
- Demo / lab instance configuration
n
- Technical documentation
n
- Customer enablement
n
- ServiceNow CSA – Mandatory
n
- 5–7 years of relevant ServiceNow experience
n

n

nPreferred / Supporting Skills

n

n
- CSM implementation
n
- CSM enhancements
n
- ServiceNow CRM capabilities
n
- Customer coaching
n
- Technical walkthroughs
n
- Delivery guides
n
- Knowledge transfer
n
- Agile methodology
n

nCommon Responsibilities – All Positions

n

n

n
- Work as a Sr.

Technical

Consultant on ServiceNow-focused customer projects.

n
- Configure and demonstrate ServiceNow solutions based on project and customer requirements.
n
- Develop technical accelerators and reusable solution components.
n




- Configure and maintain demo / lab instances for customer demonstrations.
n
- Prepare customer-facing technical documentation, delivery guides and demo scripts.
n
- Conduct technical walkthroughs and product demonstrations.
n
- Support customer coaching, enablement and knowledge-transfer activities .
n
- Translate technical requirements into practical ServiceNow solutions.
n
- Collaborate with internal and customer stakeholders during solution development and demonstrations.
n
- Contribute to Agile delivery activities and technical knowledge-sharing initiatives.
n

n

nMandatory Certification

nCandidates must hold:

n

n
- ServiceNow Certified System Administrator (CSA) – Mandatory
n
- CIS – Certified Implementation Specialist in the relevant domain – Mandatory
n

nRelevant CIS certification should align with the position being considered.

n

nCommon Technical Keywords

nServiceNow | Sr. Technical Consultant | Technical Consultant | CSA | CIS | ServiceNow Configuration | Technical Accelerator | Accelerator Development | Demo Instance | Demo/Lab | Customer Enablement | Technical Documentation | Delivery Guide | Demo Script | Technical Walkthrough | Customer Coaching | Knowledge Transfer | Recorded Walkthrough | Agile

n

n

nCandidate Profile Summary

nWe are seeking 5–7 years experienced ServiceNow professionals who can operate beyond standard development/configuration responsibilities and contribute as technical consultants through solution demonstrations, accelerators, documentation, customer enablement and technical coaching.

nCandidates must meet the position-specific mandatory technology requirements along with CSA + relevant CIS certification .

n

nRequirement Mapping

nPosition 1 – AI / CRM / CSM:

nServiceNow + CSM/CRM + AI + CSA + Relevant CIS

nPosition 2 – Creator Workflows:

nServiceNow + Creator Workflows / App Engine + CSA + Relevant CIS

nPosition 3 – CRM / CSM:

nServiceNow + CSM/CRM + Implementation/Configuration + CSA + Relevant CIS

nImportant Screening Rule

nCSA + relevant CIS + position-specific primary sk

📌 Sr. Technical Consultant | ServiceNow (Solapur)
🏢 HCLTech
📍 Solapur