Department: Customer Relationship / Sales

Location: Nariman Point,

Mumbai Industry: Timber / Building Materials / B2B Trading

Website: https://megamet.in/

About Megamet Megamet is the largest timber distributor, which has operations PAN India. The company is headquartered in Mumbai and is involved in the import, distribution and supply of sawn timber products. The company’s head office is in Nariman Point, Mumbai.

Role Purpose The CRM Manager will be responsible for managing post-sales customer relationships and ensuring smooth coordination from order confirmation to delivery and payment collection. The role will act as the primary point of contact for customers while coordinating with Sales, Purchase, Logistics, Warehouse, Accounts and Management.

Key Responsibilities

- Manage and build strong, long-term relationships with existing and new customers.
- Handle customer queries, complaints, feedback and after-sales service.
- Coordinate with Sales, Purchase, Logistics, Warehouse and Accounts for smooth order processing and delivery.
- Track orders from confirmation through procurement, shipment, documentation, warehouse receipt and final delivery.
- Provide regular and proactive updates to customers regarding order and delivery status.
- Coordinate required invoices, packing lists, shipping and delivery documents with relevant teams.




- Follow up on customer payments and coordinate with Accounts for outstanding payments.
- Resolve customer issues promptly and escalate critical or recurring issues to Management.
- Maintain customer records, order trackers, complaints, feedback and follow-up details.
- Understand customer requirements, buying patterns and identify opportunities for repeat business.
- Share customer feedback and key market information with the Sales/Marketing team.

Required Skills & Qualifications
- Bachelor’s Degree in any discipline.
- 3–5 years of experience in CRM / Client Servicing / Sales Coordination.
- Fluency in Tamil and Telugu is required; proficiency in English is essential.
- Robust communication, relationship-building and follow-up skills.
- Good coordination and problem-solving abilities.
- Proficient in MS Excel / CRM tools.
- Proactive, customer-focused and detail-oriented.
- Ability to coordinate effectively with Sales, Logistics, Warehouse and Accounts teams.
- Willingness to work closely with customers and internal teams across South India.

Pay: ₹25,000.00 - ₹32,000.00 per month

Benefits

- Cell phone reimbursement

Application Question(s):
- What is your Location?
- What is your yrs of Experiance?

Language:
- Telugu (Required)
- Tamil (Preferred)

Work Location: In person

📌 Sr. CRM Executive (Nariman Point)
🏢 Megamet India
📍 Nariman Point