Senior Business Analyst (Operations, Analytics Client Engagement)

Position Overview We are seeking an experienced, high-caliber Senior Business Analyst with 6 to 9 years of experience to lead operational tracking, executive data analytics, and client engagement initiatives. In this role, you will serve as a strategic operational pillardriving process governance, managing enterprise admin software stacks, and leveraging the Microsoft Office Suite to transform complex operational data into executive-ready insights and high-stakes presentations.

The ideal candidate brings deep expertise in advanced MS Excel architecture, master-level PowerPoint storytelling, and proven leadership in managing high-touch client interactions and cross-functional team workflows.

Key Responsibilities

1. Advanced Data Analytics Strategic Reporting (MS Excel Power Platform)

- Complex Data Architecture: Design, build, and maintain enterprise-grade Excel models, automated performance dashboards, and data trackers using advanced functions (Index/Match, XLOOKUP, dynamic arrays, VBA/macros, and Power Query).
- Operational KPI Tracking: Monitor, analyze, and report on global practice performance, SLA compliance, utilization metrics, and financial/billing variances to drive executive decision-making.
- Predictive Trend Analytics: Synthesize disparate datasets from multiple business systems into actionable trend analyses, identifying operational bottlenecks, risks, and efficiency opportunities.

1. Executive Storytelling High-Stakes Presentations (MS PowerPoint)

- C-Suite Board Deliverables: Conceptualize, structure, and design polished, executive-ready PowerPoint slide decks for Board meetings, Quarterly Business Reviews (QBRs), and strategic client proposals.
- Data Visualization Storytelling: Translate intricate technical data, operational workflows, and complex business metrics into clean, compelling visual narratives and executive summaries.
- Presentation Coaching: Partner with practice leaders to refine messaging,



narrative flow, and visual alignment prior to major executive and external client briefings.

1. Admin Software Governance Process Optimization

- Admin Stack Management: Oversee the daily administration, configuration, and user governance of internal enterprise software, CRM platforms (e.g., Salesforce), and project tracking systems (e.g., Jira, Asana, ServiceNow).
- Workflow Automation: Leverage Microsoft 365 tools (Teams, SharePoint, Power Automate, Planner) to automate manual administrative tasks, approval chains, and document repositories.
- Tracking Operational Governance: Maintain end-to-end tracking systems for strategic practice initiatives, action logs, contract lifecycles, and cross-team deliverables to ensure 100% accountability.

1. Strategic Client Engagement Relationship Management

- Client Interface Account Governance: Act as a key operational liaison for client engagement activitiesmanaging routine client communications, status reporting, and governance cadence.
- Meeting Orchestration: Lead pre-meeting preparation, drive client-facing status calls, document structured Minutes of Meeting (MOM), and rigorously enforce post-meeting action item closure.
- Cross-Functional Alignment: Collaborate with internal delivery leads, sales executives, and practice managers to ensure seamless execution of client commitments and rapid resolution of operational escalations.

Qualifications Skills

Technical Requirements

- Education: Bachelors or Masters degree in Business Administration, Information Technology, Finance, or a related field.
- Experience:



6 to 9 years of progressive experience as a Business Analyst, Senior Operations Analyst, or Client Engagement BA.
- MS Office Mastery: Expert-level mastery of MS Excel (data modeling, macros, complex analytics) and MS PowerPoint (executive layout design, advanced formatting, storytelling).
- Software Systems Proficiency: Deep hands-on experience with administrative software, project management/ticketing tools (Jira, ServiceNow, Trello), CRM systems, and MS Productivity Apps (Power Automate, Power BI, SharePoint).
- Data Synthesis Reporting: Advanced capability in raw data hygiene, quantitative analysis, process mapping, and executive metric reporting.

Soft Skills Work Environment
- Executive Presence Communication: Exceptional verbal, written, and interpersonal communication skills with demonstrated poise when presenting to C-suite leaders and key client stakeholders.
- Leadership Stakeholder Management: Proven ability to influence cross-functional teams, manage client expectations under pressure, and mentor junior analysts.
- Meticulous Attention to Detail: Uncompromising standards for data accuracy, presentation formatting, and structured tracking across multi-project environments.
- Adaptability Ownership: Proactive self-starter capable of driving clarity in ambiguous environments and taking end-to-end ownership of complex assignments.

Preferred Certifications (Any of the following are a plus)
- Certified Business Analysis Professional (CBAP) / CCBA
- Microsoft Office Specialist (MOS) Expert (Excel / PowerPoint)
- PMI Qualified in Business Analysis (PMI-PBA) or PMP
- Microsoft Certified: Power BI Data Analyst Associate / Power Platform Fundamentals

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr. Analyst (Chennai)
🏢 Neurealm
📍 Chennai