SME - Desk Side Services, AMT Asset Management Software Chennai, Tamil Nadu

Job Summary

Deskside Support Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally.

Technical Skills

Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity).

Microsoft

Office and enterprise application support.

Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools.

Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF.

Experience supporting executive and white-glove users.

Key Responsibilities

Deskside Support Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Solid customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF.



Experience supporting executive and white-glove users.

Skill Requirements

Deskside Support Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.

Other Requirements

Deskside Support Soft Skills Excellent verbal communication skills. Strong written communication and documentation skills. Active listening and problem-solving abilities. Strong customer service orientation with experience handling escalations professionally. Technical Skills Desktop, laptop, printer, peripheral, and end-user application troubleshooting across Windows and macOS. Networking fundamentals and troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi, Internet connectivity). Microsoft Office and enterprise application support. Experience with ServiceNow, Remedy, or similar ticketing platforms. Remote support experience via phone, email, chat, and remote-desktop tools. Experience working in large enterprise environments, preferably banking/financial services. Knowledge of endpoint management tools such as Intune, SCCM, and JAMF. Experience supporting executive and white-glove users.

📌 SME - Desk Side Services, AMT Asset Management Software (Chennai)
🏢 HCLTech
📍 Chennai