Shift Lead (Support &

• Operations) Gurgaon, Haryana

Job Summary

Role: OSB/ESB Support Engineer (WebLogic L2 Support) Overview The OSB/ESB Support Engineer (L2) is responsible for maintaining, monitoring, troubleshooting, and supporting Oracle Service Bus (OSB) / Enterprise Service Bus (ESB) applications and WebLogic middleware environments . The role ensures high availability, performance, and reliability of integration services across enterprise systems. Key Responsibilities 1. OSB / ESB Application Support Provide L2 production support for OSB/ESB integrations and servicesMonitor service health and ensure availability of business-critical integrations Troubleshoot issues related to:Message failuresRouting errorsService unavailabilityTransformation/mapping issuesHandle message reprocessing / resubmission Analyze SOAP/REST based service failuresWork with XML, XSD, WSDL, XQuery, XSLT for issue debugging 2. WebLogic Administration (L2) Monitor and support WebLogic Server domains and clusters Perform routine activities:Server start/stop/restartDeployment/undeployment of applicationsHealth checks & log analysisTroubleshoot:JVM memory issuesThread stuck issuesConnection pool failuresData source connectivity issuesManage logs (Admin &

• Managed Servers) 3. Incident &

• Problem Management Handle P1/P2 incidents with defined SLAs Perform root cause analysis (RCA) Provide workarounds and permanent fixes Coordinate with L3/development teams when requiredMaintain incident reports and closure documentation 4. Monitoring &

• Alerts Monitor applications using tools like:OEM (Oracle Enterprise Manager)Splunk / ELK / AppDynamics (if applicable)Respond to alerts:Service failuresPerformance degradationQueue buildup 5. Deployment &

• Release Support Support code deployments to OSB/WebLogic environments Validate deployments (smoke testing, service validation)Execute deployment scripts and rollback plans 6. Performance &

• Health Checks Perform regular:Health checksCapacity checksPerformance monitoringIdentify bottlenecks in:Service callsBackend integrations 7. Documentation Maintain:Runbooks / SOPsKnown error databaseService dependency documentationPrepare:Daily/weekly status reportsIncident summaries Technical Skills Required Core Skills Oracle Service Bus (OSB) / Oracle ESBWebLogic Server Administration (11g/12c preferred)XML, XSD, WSDL, XQuery, XSLTSOAP &

• REST Web Servic

Key Responsibilities

Role: OSB/ESB Support Engineer (WebLogic L2 Support) Overview The OSB/ESB Support Engineer (L2) is responsible for maintaining, monitoring, troubleshooting, and supporting Oracle Service Bus (OSB) / Enterprise Service Bus (ESB) applications and WebLogic middleware environments . The role ensures high availability, performance, and reliability of integration services across enterprise systems. Key Responsibilities 1. OSB / ESB Application Support Provide L2 production support for OSB/ESB integrations and servicesMonitor service health and ensure availability of business-critical integrations Troubleshoot issues related to:Message failuresRouting errorsService unavailabilityTransformation/mapping issuesHandle message reprocessing / resubmission Analyze SOAP/REST based service failuresWork with XML, XSD, WSDL, XQuery, XSLT for issue debugging 2.



WebLogic Administration (L2) Monitor and support WebLogic Server domains and clusters Perform routine activities:Server start/stop/restartDeployment/undeployment of applicationsHealth checks & log analysisTroubleshoot:JVM memory issuesThread stuck issuesConnection pool failuresData source connectivity issuesManage logs (Admin & Managed Servers) 3. Incident & Problem Management Handle P1/P2 incidents with defined SLAs Perform root cause analysis (RCA) Provide workarounds and permanent fixes Coordinate with L3/development teams when requiredMaintain incident reports and closure documentation 4. Monitoring & Alerts Monitor applications using tools like:OEM (Oracle Enterprise Manager)Splunk / ELK / AppDynamics (if applicable)Respond to alerts:Service failuresPerformance degradationQueue buildup 5. Deployment & Release Support Support code deployments to OSB/WebLogic environments Validate deployments (smoke testing, service validation)Execute deployment scripts and rollback plans 6. Performance & Health Checks Perform regular:Health checksCapacity checksPerformance monitoringIdentify bottlenecks in:Service callsBackend integrations 7. Documentation Maintain:Runbooks / SOPsKnown error databaseService dependency documentationPrepare:Daily/weekly status reportsIncident summaries Technical Skills Required Core Skills Oracle Service Bus (OSB) / Oracle ESBWebLogic Server Administration (11g/12c preferred)XML, XSD, WSDL, XQuery, XSLTSOAP & REST Web Servic

Skill Requirements

Role: OSB/ESB Support Engineer (WebLogic L2 Support) Overview The OSB/ESB Support Engineer (L2) is responsible for maintaining, monitoring, troubleshooting, and supporting Oracle Service Bus (OSB) / Enterprise Service Bus (ESB) applications and WebLogic middleware environments . The role ensures high availability, performance, and reliability of integration services across enterprise systems. Key Responsibilities 1. OSB / ESB Application Support Provide L2 production support for OSB/ESB integrations and servicesMonitor service health and ensure availability of business-critical integrations Troubleshoot issues related to:Message failuresRouting errorsService unavailabilityTransformation/mapping issuesHandle message reprocessing / resubmission Analyze SOAP/REST based service failuresWork with XML, XSD, WSDL, XQuery, XSLT for issue debugging 2. WebLogic Administration (L2) Monitor and support WebLogic Server domains and clusters Perform routine activities:Server start/stop/restartDeployment/undeployment of applicationsHealth checks & log analysisTroubleshoot:JVM memory issuesThread stuck issuesConnection pool failuresData source connectivity issuesManage logs (Admin & Managed Servers) 3. Incident & Problem Management Handle P1/P2 incidents with defined SLAs Perform root cause analysis (RCA)



Provide workarounds and permanent fixes Coordinate with L3/development teams when requiredMaintain incident reports and closure documentation 4. Monitoring & Alerts Monitor applications using tools like:OEM (Oracle Enterprise Manager)Splunk / ELK / AppDynamics (if applicable)Respond to alerts:Service failuresPerformance degradationQueue buildup 5. Deployment & Release Support Support code deployments to OSB/WebLogic environments Validate deployments (smoke testing, service validation)Execute deployment scripts and rollback plans 6. Performance & Health Checks Perform regular:Health checksCapacity checksPerformance monitoringIdentify bottlenecks in:Service callsBackend integrations 7. Documentation Maintain:Runbooks / SOPsKnown error databaseService dependency documentationPrepare:Daily/weekly status reportsIncident summaries Technical Skills Required Core Skills Oracle Service Bus (OSB) / Oracle ESBWebLogic Server Administration (11g/12c preferred)XML, XSD, WSDL, XQuery, XSLTSOAP & REST Web Servic

Other Requirements

Role: OSB/ESB Support Engineer (WebLogic L2 Support) Overview The OSB/ESB Support Engineer (L2) is responsible for maintaining, monitoring, troubleshooting, and supporting Oracle Service Bus (OSB) / Enterprise Service Bus (ESB) applications and WebLogic middleware environments . The role ensures high availability, performance, and reliability of integration services across enterprise systems. Key Responsibilities 1. OSB / ESB Application Support Provide L2 production support for OSB/ESB integrations and servicesMonitor service health and ensure availability of business-critical integrations Troubleshoot issues related to:Message failuresRouting errorsService unavailabilityTransformation/mapping issuesHandle message reprocessing / resubmission Analyze SOAP/REST based service failuresWork with XML, XSD, WSDL, XQuery, XSLT for issue debugging 2. WebLogic Administration (L2) Monitor and support WebLogic Server domains and clusters Perform routine activities:Server start/stop/restartDeployment/undeployment of applicationsHealth checks & log analysisTroubleshoot:JVM memory issuesThread stuck issuesConnection pool failuresData source connectivity issuesManage logs (Admin & Managed Servers) 3. Incident & Problem Management Handle P1/P2 incidents with defined SLAs Perform root cause analysis (RCA) Provide workarounds and permanent fixes Coordinate with L3/development teams when requiredMaintain incident reports and closure documentation 4. Monitoring & Alerts Monitor applications using tools like:OEM (Oracle Enterprise Manager)Splunk / ELK / AppDynamics (if applicable)Respond to alerts:Service failuresPerformance degradationQueue buildup 5. Deployment & Release Support Support code deployments to OSB/WebLogic environments Validate deployments (smoke testing, service validation)Execute deployment scripts and rollback plans 6. Performance & Health Checks Perform regular:Health checksCapacity checksPerformance monitoringIdentify bottlenecks in:Service callsBackend integrations 7. Documentation Maintain:Runbooks / SOPsKnown error databaseService dependency documentationPrepare:Daily/weekly status reportsIncident summaries Technical Skills Required Core Skills Oracle Service Bus (OSB) / Oracle ESBWebLogic Server Administration (11g/12c preferred)XML, XSD, WSDL, XQuery, XSLTSOAP & REST Web Servic

📌 Shift Lead (Support & Operations) (Gurugram)
🏢 HCLTech
📍 Gurugram