Job Title: ServiceNow Technical Lead

Overview:

- We are seeking a seasoned ServiceNow Technical Lead to own the end-to-end design, development, and delivery of solutions across the ServiceNow platform-with a strong emphasis on Customer Service Management (CSM), Virtual Agent, Integrations, CMDB, and Now Assist (GenAI) capabilities.

- The ideal candidate will combine deep platform expertise with strong leadership, solution architecture, and stakeholder management skills to drive scalable, secure, and performant implementations that align with business outcomes.

- P3B-COTS - Technical Lead

- ITSM, CSM, Integration, Scripting, Domain Separation

Responsibilities

- 6+ years of hands-on experience with the ServiceNow platform, including 3+ years in a technical lead or solution architect role.

- Proven delivery experience across CSM, Virtual Agent, CMDB, and platform Integrations.

- Strong development expertise in JavaScript, Glide API, and core ServiceNow components: Business Rules, Client Scripts, Script Includes, UI Policies/Actions, ACLs, Flow Designer, and Delegated Development.

- Solid integration experience using REST/SOAP APIs, OAuth 2.0, MID Server, IntegrationHub, webhooks, and event-based integrations (e.g., Jira, Azure, MS Teams, Slack).





- Hands-on CMDB experience including class modeling, CI relationships, reconciliation, discovery sources, and CMDB health KPIs.

- Experience designing and configuring Virtual Agent solutions (NLU models, topics, dialog flows, and deflection strategies).

- Exposure to Now Assist / GenAI capabilities, including grounding responses using Knowledge and CMDB.

- Robust understanding of SDLC, Agile/Scrum, and ServiceNow DevOps practices (Update Sets, App Repository, ATF).

- Qualifications:

- Excellent communication, stakeholder engagement, and technical documentation skills.

- Bachelor's degree.

- ServiceNow Certification - Good to Have.

- Skills
- CSM,Virtual Agent,CMDB,and platform Integrations,JavaScript,Glide API,Business Rules,Client Scripts,Script Includes,UI Policies/Actions,ACLs,Flow Designer,and Delegated Development,Now Assist,GenAI capabilities,SDLC,Agile,Scrum,ServiceNow DevOps,technical lead,solution architect,architecture,soap,jira,azure,devops,stakeholder management,ui,customer service,servicenow,itsm,technical documentation,apis,solution architecture,scripting

- Location - Bangalore, Chennai, Hyderabad, Pune

📌 ServiceNow Technical Lead (Bengaluru)
🏢 Shashwath Solution
📍 Bengaluru