Experience: 4-8 Years

Location: Bangalore / Noida

Work Model: Hybrid - 3-4 Days in Office

We are looking for an experienced ServiceNow QA Functional Tester to validate ServiceNow applications, workflows, configurations, and business processes. The candidate should have strong functional testing experience in ServiceNow modules such as ITSM, Service Catalog, Incident, Problem, Change, and Request Management.

The role involves understanding business requirements, preparing test scenarios and test cases, executing functional and regression testing, identifying defects, and ensuring the ServiceNow platform meets functional and business requirements.

Key Responsibilities

Analyze business requirements, functional specifications, and ServiceNow configurations.

Prepare test scenarios, test cases, test data, and test execution plans.

Perform Functional, Integration, System, Regression, Smoke, and End-to-End testing.

Test ServiceNow ITSM processes and workflows.

Validate

Incident Management

Problem Management

Change Management

Request Management

Service Catalog

Catalog Items

Record Producers

Knowledge Management

SLA and notifications

Validate Flow Designer / Workflows, approvals, assignments, notifications, and business rules from a functional perspective.

Verify UI behavior, form configurations, fields,



data validations, and user roles.

Perform integration testing between ServiceNow and other applications.

Log, track, and manage defects using tools such as Jira, Azure DevOps, or ServiceNow.

Perform defect retesting and regression testing after fixes.

Collaborate with ServiceNow developers, administrators, Business Analysts, and business stakeholders.

Participate in requirement reviews and identify gaps from a testing perspective.

Prepare test execution reports and communicate testing status, risks, and defects.

Support UAT and production validation when required.

Mandatory Skills

Solid experience in ServiceNow Functional Testing / QA.

Hands-on testing experience with ServiceNow ITSM.

Good knowledge of

Incident

Problem

Change

Request

Service Catalog

Catalog Items

Record Producers

SLA

Notifications

Approvals

Experience in Functional, Integration, Regression, System, and End-to-End Testing.

Good understanding of ServiceNow workflows and business processes.

Strong experience in test case preparation, execution, defect management, and reporting.

Good understanding of Agile/Scrum methodology.

Experience working with Jira / Azure DevOps / similar defect management tools.

📌 Servicenow QA (Noida)
🏢 Willware Technologies
📍 Noida