Custom Software Engineer Project Role : Custom Software Engineer Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.

Must have skills : ServiceNow Software Asset Management (SAM) Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Job Summary We are seeking an experienced ServiceNow SAM & ITOM Specialist to design, implement, and manage Software Asset Management (SAM) and IT Operations Management (ITOM) capabilities on the ServiceNow platform. The role focuses on integrating software asset lifecycle management with infrastructure visibility, discovery, and service mapping to improve compliance, operational efficiency, and cost optimization.

Key Responsibilities Implement and configure ServiceNow SAM Pro and ITOM modules including: Discovery Service Mapping Event Management Operational Intelligence Manage end-to-end software asset lifecycle: Software discovery and inventory ingestion Normalization and reconciliation License entitlement management Compliance tracking and optimization Configure and maintain Discovery patterns, probes, and sensors. Integrate multiple data sources (SCCM, Intune, JAMF, cloud platforms) for accurate software and infrastructure visibility. Ensure CMDB accuracy, health, and governance aligned with CSDM standards.

Work on ITOM capabilities to improve infrastructure visibility and dependency mapping.

Configure Event

Management rules, alerts,



and incident creation workflows. Design and maintain service maps for business-critical applications. Perform software license optimization and compliance reporting. Collaborate with IT, security, procurement, and infrastructure teams.

Troubleshoot

Discovery, CMDB, and SAM data issues. Develop dashboards and reports for SAM compliance and ITOM performance metrics. Support audits and ensure adherence to software licensing agreements.

Required Skills 5–10 years of experience in ServiceNow platform implementation/support. Robust hands-on experience with: ServiceNow SAM Pro ServiceNow ITOM (Discovery, Service Mapping, Event Management) CMDB and CSDM data model Strong understanding of: Software licensing models and asset lifecycle management Discovery architecture (MID Servers, probes, sensors) IT infrastructure components (servers, applications, networks, cloud) Experience with data reconciliation and normalization rules. Strong troubleshooting skills in Discovery and CMDB data issues.

Knowledge of ITIL processes and IT Asset Management (ITAM).

Experience with REST/SOAP integrations and external data sources.

Preferred Skills Experience integrating with tools such as: SCCM Microsoft Intune JAMF AWS / Azure / GCP Experience with:



IntegrationHub Performance Analytics and dashboards Event Management alert correlation Knowledge of cloud infrastructure and hybrid environments. Exposure to automation and scripting in ServiceNow (JavaScript, Glide APIs). Understanding of cybersecurity and infrastructure monitoring tools.

Qualifications Bachelor s degree in Computer Science, Information Technology, or related field. ServiceNow Certified System Administrator (CSA) – Preferred ServiceNow Certified Implementation Specialist – SAM (CIS-SAM) – Preferred ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM) – Highly Preferred ITIL Foundation Certification – Preferred Key Competencies Strong analytical and problem-solving skills. Ability to manage complex data relationships across SAM and CMDB.

Excellent communication and stakeholder management. Strong attention to detail in compliance and governance. Ability to work in cross-functional enterprise environments. Nice to Have Experience in enterprise-scale CMDB transformation programs.

Knowledge of FinOps and software cost optimization strategies. Exposure to AIOps and predictive analytics in IT operations.

Experience with ServiceNow automation and AI capabilities (Now Assist, Event Intelligence). Familiarity with DevOps and CI/CD integration for ServiceNow.

Additional Information

- The candidate should have minimum 3 years of experience in ServiceNow Software Asset Management (SAM).
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

📌 ServiceNow Software Asset Management (SAM) & IT Operations Management (ITOM) Specialist
🏢 Accenture India Private
📍 Hyderabad