Position Summary:

nThis role will establish a broader ServiceNow environment within the People + Culture function to deliver efficient and consistent HR services.

nThe role focuses on transitioning People + Culture processes from email-based requests and shared mailboxes into a structured, user-friendly ticketing system. This will improve visibility, speed, consistency, and the overall employee experience.

nThe role will also provide technical support to the P&C; team and contribute to the ongoing enhancement and automation of HR processes. Ultimately, the intellectual property developed through the ServiceNow environment will support greater employee and leader self-service and automation of HR processes.

nKey Responsibilities:

nHR Service Delivery Enablement:

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- Support the delivery of HR services through the ServiceNow platform.
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- Help transition P&C; processes from shared mailboxes into ServiceNow.
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- Ensure employee requests are easy to submit, track, and resolve.
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- Improve visibility and consistency of HR service delivery.
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nSystem Configuration & Support:

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- Configure and maintain HR service request forms, workflows, and knowledge content.
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- Support day-to-day system use and troubleshoot issues.
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- Manage user access and permissions to ensure appropriate access.
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- Maintain data quality and system integrity.
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nContinuous Improvement:

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- Work with P&C; teams to simplify and standardise HR processes.
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- Identify opportunities to improve efficiency, reduce manual work, and enhance user experience.
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- Support automation of common HR requests.
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- Monitor service performance and recommend improvements.
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nPartnership with the Broader IDT Team:

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- Work closely with the broader Visy IDT ServiceNow team on system changes and enhancements.
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- Support upgrades, testing, and release activities.
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- Ensure alignment with system standards, governance, and security requirements.
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nReporting & Insights:

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- Support reporting and dashboards to track HR service performance.
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- Provide insights into request volumes, response times, and trends.
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- Help P&C; teams better understand and manage demand.
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nDocumentation & Adoption:

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- Document processes and system changes.
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- Provide guidance and support to users.
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- Help drive adoption of ServiceNow across P&C; teams and the wider business.
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nKey Challenges:

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- Moving teams from email-based processes to structured workflows.
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- Driving adoption across different teams and regions.
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- Balancing standardisation with flexibility across HR services.
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- Maintaining data quality and consistent system use.
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- Communicating effectively with the business, including shop-floor employees.
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nKey Relationships:

Primary Functional Peers / Manager n

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- IDT ServiceNow Team Leader
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- P&C; Operations Team Leader
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Direct Reports: n

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- None
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nKey Internal Stakeholders:

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- P&C; Leads across all streams of work.
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- People + Culture teams, including HR Operations, Payroll, Talent, and other P&C; functions.
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- Business users and managers.
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nExternal Stakeholders:

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- As required.
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nKey Requirements:

nMandatory Critical for the Role:

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- Experience working with ServiceNow ticketing or workflow systems within an HR workplace.
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- Experience improving or supporting business processes.
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- Ability to translate business needs into system-based solutions.
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- Strong problem-solving skills.
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- Ability to work effectively with both technical teams and non-technical stakeholders.
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- Strong organisational and prioritisation skills.
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nDesirable:

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- Experience supporting HR or People & Culture functions.
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- Experience with HR case management or service portals.
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- ServiceNow certification, such as Certified System Administrator.
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nSkills:

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- Clear and effective communication.
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- Strong stakeholder management and collaboration.
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- Process improvement mindset.
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- Strong attention to detail and data accuracy.
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- Ability to manage co
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📌 ServiceNow Developer (Hyderabad)
🏢 Visy India
📍 Hyderabad