– SERVICE ENGINEER

Perfura Technologies is a Post Harvest Agricultural Machinery Manufacturing company located in Coimbatore, Tamil Nadu, with a branch office in Bhopal, Madhya Pradesh.

The Role

We require an enthusiastic and highly motivated individual who seeks a career in a privately owned manufacturing business. As part of the Customer Support team, you will perform machine finishing coordination, pre-despatch assembly, installation, demonstration, operator training, preventative maintenance and corrective maintenance on all Perfura products.

Reporting to the Operations Manager, you will deliver hands-on work with exceptional customer value through effective communication, problem resolution and high-quality service. You will also coordinate the machine finishing process after Production hands over completed unpainted machines, including painting, pre-despatch preparation and readiness for final quality inspection and dispatch.

This role is suited to someone who is hands-on, enjoys working closely with a small team, thrives on customer success, has robust troubleshooting capability and enjoys travelling and driving.

Responsibilities

· Receive completed unpainted machines from Production and coordinate machine finishing activities

· Coordinate and supervise painting and pre-despatch preparation of Perfura machines

· Supervise and guide the Painter and Service Technician in day-to-day service and pre-despatch activities

· Ensure machines are complete, correctly finished and ready for final Quality inspection before dispatch

· Install, commission and maintain Perfura products and other related equipment

· Conduct product demonstrations and provide operator training at customer sites

· Schedule and conduct preventative maintenance on Perfura products

· Troubleshoot, diagnose and repair equipment

· Follow technical escalation processes to ensure timely and efficient resolution of difficult problems

· Develop and maintain excellent communication with Service Technicians, Engineering, Production, Quality and other Operations team members





· Develop and maintain exceptional technical and product knowledge through self-development, company product training and on-the-job training

· Act as a subject-matter resource for service activities and provide on-the-job training and mentoring to Service Technicians and other team members where required

· Complete and submit Field Service Reports, Preventative Maintenance Reports and other service documentation as required

· Ensure all agreed Service Key Performance Indicators are met or exceeded

· Work with the Business Development & Marketing team in identifying and supporting sales opportunities

· Drive product quality and reliability improvements by providing structured field and customer feedback to Operations, Quality and NPD & Production Engineering

· Provide technical service to customers onsite and build strong, trusting business relationships

· Maintain personal knowledge of safety instructions, operational procedures and applicable work instructions

· Verify machine accessories, loose components, tools and customer-specific requirements before dispatch

· Coordinate with Logistics and the Operations Manager for machine loading and dispatch readiness

· Support safe loading of machines into the Eicher for customer delivery

· Maintain service tools, instruments and equipment in good working condition

· Maintain accurate records of service history, recurring faults, warranty issues and corrective actions

· Travel extensively across the allocated region and occasionally interstate or internationally, often at short notice

Qualifications, Skills and Experience

· Diploma in Mechanical, Agricultural,



Mechatronic or Electrical Engineering

· Minimum 3 years of relevant professional experience in Service Engineering in agricultural machinery or a similar industry

· Proven experience working with power tools and hand tools

· Strong mechanical, electrical and practical troubleshooting capability

· A strong commitment to excellent customer service

· Process oriented and committed to continuous improvement

· Able to handle multiple assignments simultaneously

· Able to set priorities and consistently meet deadlines

· Ability to work independently or collaboratively within a small team

· Strong technical, analytical and problem-solving skills

· Excellent verbal and written communication skills

· Ability to communicate technical information clearly to machine operators and customers

· Ability to supervise and provide practical guidance to technicians and support personnel

· Able to travel domestically and internationally, often at short notice

· Ability to follow and document processes in line with high-quality standards

· Commitment to workplace safety and responsible use of tools and equipment

· A current driver's licence and ability to travel extensively

· Knowledge of multiple languages ( Telugu,Kannada & Hindi) will be an added advantage

Reporting Structure

Reports to: Operations Manager

Directly coordinates: Painter and Service Technician

Works closely with: NPD & Production Engineering, Quality, Logistics, Stores and Business Development & Marketing

Primary accountability: Machine finishing and pre-despatch readiness, installation, commissioning and high-quality after-sales service for Perfura customers

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits

- Paid time off

Education:
- Diploma (Required)

Experience:
- total work: 1 year (Required)
- Customer service: 1 year (Preferred)

Language:
- Hindi (Required)
- English (Preferred)

Willingness to travel:
- 75% (Required)

Work Location: On the road

📌 Service Engineer (Coimbatore)
🏢 Perfura Technologies India Private
📍 Coimbatore