Job Responsibilities :

- Manage service delivery and support for ONESOURCE Tax Engine applications and related tax technology solutions.
- Provide functional and technical support for tax engine configuration, integrations, and issue resolution.
- Work closely with business, tax, IT, and application teams to understand requirements and deliver appropriate solutions.
- Monitor application performance, incidents, service requests, and problem management activities.
- Troubleshoot and resolve issues related to tax calculation, configuration, interfaces, and integrations.
- Support implementation, enhancement, testing, and deployment activities for ONESOURCE Tax Engine.
- Ensure timely resolution of production issues in line with defined SLAs and service delivery standards.
- Prepare and maintain technical and functional documentation, SOPs, and knowledge repositories.




- Coordinate with internal teams and external stakeholders for incident management, root-cause analysis, and continuous improvement.

Required Skills :

- 5 - 10 years of experience in tax technology, service delivery, or application support.
- Solid hands-on expertise in ONESOURCE Tax Engine.
- Good understanding of tax determination, tax calculation, and tax engine integrations.
- Experience in incident, problem, and change management processes.
- Strong troubleshooting and analytical skills.
- Experience working with cross-functional business and technology stakeholders.
- Good communication, documentation, and stakeholder management skills.
- Ability to work in a service-oriented environment and manage multiple priorities.

📌 Service Delivery Consultant (India)
🏢 Cynosure Technologies
📍 India