TELECALLER ROLE & RESPONSIBILITIES The employee understands that the primary responsibility of the position is to convert prospective student/doctor leads into admissions for ILACAD courses.

Key responsibilities include

- Calling leads generated through ILACAD's digital marketing and social-media campaigns.

- Understanding the lead's educational and career requirements.

- Explaining relevant ILACAD courses, benefits, eligibility and admission process.

- Handling queries and objections professionally.

- Following up with interested leads at scheduled intervals.

- Maintaining accurate lead information and call records in the designated CRM/system.

- Achieving assigned daily, weekly and monthly calling and admission targets.

- Coordinating with the counselling/admission team wherever required.





- Maintaining professional communication with every prospective student.

- Following ILACAD's approved sales process, communication standards and pricing policies.

PERFORMANCE EXPECTATIONS The employee acknowledges that performance may be evaluated on the basis of:

- Daily calling activity

- Number of leads contacted

- Meaningful conversations

- Follow-ups completed

- Counselling appointments / interactions

- Lead-to-admission conversion

- Revenue generated

- Target achievement

- CRM/data accuracy

- Attendance and punctuality

- Professional conduct

Pay: ₹25,000.00 - ₹40,000.00 per month

Advantages

- Health insurance

- Provident Fund

Work Location: In person

📌 Senior Telecaller (Andheri West)
🏢 ILACAD
📍 Andheri West