- o Address Gaming support and billing subscription related inquiries including payment processing refunds and subscription management
- o Ensure accurate billing information and resolve any discrepancies
- o Educate customers about gaming products services and features
- o Provide detailed information on subscription plans game titles and additional offerings
- o Guide users through troubleshooting steps and self help resources
Key Responsibilities:
- Create and maintain support tickets for customer interactions
- o Document all interactions accurately in the CRM system
- o Ensure timely follow up and resolution of open tickets
Technical Requirements:
- Have exp
- support gaming console and billing subscriptions related queries by voice and chat
Additional Responsibilities:
- 24 7 shifts
- No Hybrid or remote
- work from office
- working location Hyd