✅ Qualifications

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- 6+ IT Experince with Hands-on experience with the Duck Creek platform.
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- Strong SQL skills with the ability to analyze and troubleshoot production data.
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- Experience debugging enterprise applications.
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- Knowledge of release management and deployment processes.
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- Familiarity with version control and code review practices.
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- Exposure to cloud platforms is an advantage.
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- Excellent analytical, communication, and problem-solving skills.
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nKey Responsibilities

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- Resolve complex production incidents escalated from L2 support and monitoring tools.
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- Perform advanced troubleshooting using application logs, diagnostic tools, and SQL.
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- Identify root causes of recurring issues and implement permanent solutions.
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- Support technically complex production releases and deployments.
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- Fix production defects by following the complete SDLC, including coding, peer review, testing, UAT,



and production deployment.
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- Collaborate with business and development teams to deliver high-quality solutions.
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- Create and enhance SOPs and support documentation.
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- Identify automation opportunities to improve operational efficiency.
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- Support patching, disaster recovery (DR) testing, audits, and regulatory requirements.
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- Partner with development teams to remediate security vulnerabilities.
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- Drive continuous service improvements and application stability.
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nKey Skill Set

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- Mandatory: Duck Creek
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- Advanced SQL
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- Debugging and troubleshooting
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- Code Review / Peer Review
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- SDLC
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- Production Support
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- Release Management
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- Root Cause Analysis (RCA)
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- Cloud experience (AWS/Azure/GCP) – Positive to Have
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📌 Senior Support Engineer - DuckCreek (Haryana)
🏢 Ascendion
📍 Haryana