We are looking for an experienced Customer Success Manager to manage and grow enterprise customer relationships for a leading SaaS/iPaaS platform. The ideal candidate will drive customer lifecycle success including onboarding, adoption, retention, and revenue expansion. Experience in the Supply Chain domain will be an added advantage .

nKey Responsibilities:

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- Own and manage the end-to-end customer lifecycle for enterprise and mid-market accounts
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- Drive customer onboarding, adoption, and value realization through structured engagement plans
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- Conduct Executive Business Reviews (EBRs) and align product capabilities with customer business goals
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- Build and maintain strong relationships with key stakeholders, including C-level executives
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- Monitor customer health metrics , identify risks, and proactively mitigate churn
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- Lead renewal planning and forecasting , ensuring high retention rates
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- Identify and drive upsell and cross-sell opportunities to support revenue growth
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- Collaborate with Sales, Product, Support, and Professional Services teams for seamless customer experience
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- Act as the voice of the customer , providing feedback to influence product enhancements
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- Drive customer satisfaction initiatives ,



including NPS and feedback programs
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nRequired Skills & Qualifications:

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- 5–10 years of experience in Customer Success / Account Management / SaaS roles
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- Robust experience in managing enterprise accounts and ARR portfolios
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- Proven ability in customer retention, expansion, and relationship management
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- Experience in conducting EBRs and strategic account planning
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- Familiarity with tools like Salesforce, HubSpot, Planhat, or similar CRM platforms
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- Strong analytical skills with ability to interpret customer data and insights
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- Excellent communication and stakeholder management skills
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nPreferred Qualifications:

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- Experience working with iPaaS, Integration Platforms, or SaaS products
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- Exposure to Supply Chain / Logistics / EDI / B2B Integration domain
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- Experience handling global customers and cross-functional teams
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nKey Competencies:

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- Customer-centric mindset
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- Strategic thinking and problem-solving
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- Strong negotiation and influencing skills
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- Ability to manage multiple accounts and priorities
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nPlease write to to get connected!

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📌 Senior Strategic Customer Success Manager - Enterprise Software Integration Platform (Bengaluru)
🏢 CareerXperts Consulting
📍 Bengaluru