Senior Solutions Architect — Hands-On

Location: Bangalore

Experience: 10+ Years

About the Role

We are looking for a Senior Solutions Architect who combines strong customer-facing consulting skills, architectural expertise, and hands-on software development .

The role will own the technical journey across pre-sales, discovery, solution design, implementation, and production go-live . You will work closely with enterprise customers to understand business requirements, design scalable solutions, lead technical discussions, and contribute hands-on code to build and productionize integrations and AI-powered solutions.

Key Responsibilities

Customer & Solution Engagement

- Act as the primary technical expert for enterprise customers across discovery, solutioning, design, and delivery.
- Lead technical discovery workshops and translate business requirements into scalable technical solutions.
- Conduct technical presentations, product demonstrations, POCs, RFP responses, and solution proposals.
- Engage with senior business and technology stakeholders and clearly communicate architectural decisions and trade-offs.

Solution Architecture

- Design scalable, secure and production-ready AI, Voice AI and Digital AI solutions .
- Define system architecture, APIs, data flows, integration patterns, security/identity models, and non-functional requirements.
- Architect complex integrations with CRM, CCaaS, ERP, banking and other enterprise platforms .
- Create architecture diagrams, technical specifications, implementation guides, and architecture decision documents.
- Identify integration, security, scalability and operational risks and define mitigation strategies.

Hands-on Engineering & Delivery

- Write, test, debug and deploy production-quality code for APIs,



integrations and AI workflows.
- Build rapid prototypes and convert successful POCs into scalable, maintainable production solutions.
- Work closely with engineering and product teams on code reviews, technical decisions and implementation.
- Own technical delivery through testing, deployment, go-live, observability and production handover .
- Troubleshoot complex cross-system technical issues and drive them through to resolution.

Platform & Engineering Excellence

- Develop reusable integration components, architecture blueprints and technical patterns .
- Ensure consistency and maintainability across multiple customer implementations.
- Partner with Product and Engineering teams to convert customer requirements into product and platform enhancements.

Required Skills & Experience
- 10+ years of experience in enterprise software engineering, technical delivery or solution architecture.
- 3+ years of experience in Solutions Architecture / Integration Architecture / Technical Consulting.
- Strong hands-on software development experience with a track record of delivering production applications.
- Strong understanding of:
- APIs & microservices
- Distributed systems
- Event-driven architectures
- Cloud platforms
- Identity & security
- Data architecture
- Enterprise integrations




- Experience delivering SaaS products and complex enterprise integrations into production.
- Strong engineering practices around CI/CD, testing, code reviews, monitoring and troubleshooting .
- Excellent customer-facing communication skills with the ability to lead workshops, technical discussions and executive presentations.
- Solid architectural judgment with the ability to balance business requirements, scalability, security, delivery timelines and maintainability .
- Proven ability to independently own complex technical initiatives from discovery to production .

Good to Have
- Experience with Conversational AI, Voice AI, Generative AI or Customer Experience (CX) platforms .
- Experience with Salesforce, Genesys Cloud, CCaaS or CPaaS platforms .
- Experience integrating platforms such as Twilio, Genesys, Amazon Connect or Five9 .
- Experience integrating with CRM, ERP, banking or other enterprise core systems .
- Hands-on experience with RAG, model evaluation, AI guardrails and human-in-the-loop workflows .
- Experience deploying AI solutions in enterprise environments.
- Experience working with financial services, healthcare or other regulated industries .
- Experience in a high-growth/start-up environment with strong ownership and adaptability.

What Success Looks Like
- Building strong technical credibility and trust with enterprise customers.
- Converting technical discovery and POCs into well-designed, production-ready solutions .
- Delivering reliable architectures and high-quality production code.
- Proactively identifying and reducing technical and integration risks.
- Creating reusable technical assets and integration patterns that improve future implementation speed and consistency.

📌 Senior Solutions Architect (Bangalore Urban)
🏢 Questhiring
📍 Bangalore Urban