Job Title: Senior ServiceNow Developer | CSM | TAM Acceleration
Location: TCS Hyderabad
Experience: 10+ Years
:
We are hiring Senior ServiceNow Developers with solid expertise in Customer Service Management (CSM) and TAM Acceleration initiatives.
Experience
- 10+ years experience
- Strong ServiceNow CSM experience
Required Skills
- ServiceNow CSM
- Customer Service Management
- Case Management
- Service Catalog
- Agent Workspace
- Service Portal
- Flow Designer
- Integration Hub
- REST / SOAP APIs
- Knowledge Management
- SLA Management
Responsibilities
- Develop and enhance ServiceNow CSM solutions.
- Configure Case Management and Customer Workflows.
- Create integrations with external systems.
- Support TAM Acceleration programs.
- Develop custom applications and workflows.
- Provide L3 support and technical guidance.