IND Senior Scrum Master - GCC007

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Senior Scrum Master

Claims and Operations is looking for a Senior Scrum Master with experience to manage the execution of initiatives supporting our Claims initiatives across our portfolio. The assignment for this role is to support Customer Experience Value Stream within Claims. We are seeking a highly motivated, results oriented individual with strong Agile, technical and leadership skills.

Responsibilities:

- Manage day-to-day operations of 2 (minimum)Claimsagile development teams supporting new capabilities, maintenance, technical upgrades, etc.

- Educate and coach the team in Agile framework, ensuring that the agreed Lean-Agile process is being followed and aligns with The Hartford’s Enterprise Business Delivery Model.

- Acts as a role model for servant leadership.

- Role requiresabilityto influence and work effectively with key stakeholders and business sponsorsin a timely manner.

- Organizes andfacilitatesceremonies,identifiesimprovement opportunities tooptimizevelocity and quality while mitigating risk, supports and manages backlog health, and plans for future milestone releases.

- Tracks and communicates the overall team progress providing visibility to stakeholders (Daily Stand-ups, Retrospectives, Sprint Planning, PI Planning, etc.)

- Leads team maturity effort through continuous improvement mindset.

- Serves as a filter to remove impediments to progress asidentifiedby the team.

- Protectsthe team from outside influences to ensure the teamremainsfocused on Scrum Team priorities.





- Partners with the Product Owner and Product Manager to ensure the backlog items are prioritized based on business value and ready for the team; supports teams KPI’s.

- Drive continuous improvement mindset.

- Partner with integrating LOB application Teams and application Production Support/Reliability Engineering teams.

- Partner with and manage vendor implementation partner and 3rd party vendor integrations.

- Manage and oversee resource planning andfinancial managementfor the Team.

- Foundational understanding of application technology framework to guide and support team in delivery;demonstratedability and desire to learnnew technologies.

- Matrixed reporting,provides coaching/feedback to ensure team success.

Qualifications
- 8+ years’ experience working and managing Agile team structures (Scrum/Kanban) withinSAFeframework

- Strong knowledge of software development processes and procedures to understand team needsincludesfundamentals of iterative and incremental development.

- Solid Knowledge about Agiletechniques: User Stories, Continuous Integration, Test Driven Development, Continuous Testing, Pairing, Automated Testing, Burn Down Metrics, Velocity etc.

- Agile Mindset: Embody Agile core values of openness, courage, respect, focus, and commitment. Infuse Agile principles,practicesand methodologies to achieve team success.

- Deep experience partnering with LOB stakeholders

- Superior organization skills with the ability to simultaneously handle multiple initiatives and priorities in a fast-paced environment.

- Excellent verbal and written communication skillsincludingthe ability to present confidently before a large audience.

- Experience using agile toolsets such as Rally, Jira

- Excellent analytical, problemsolvingand interpersonal skills.

- Previousexperience in any part of the software development lifecycle – as developer, tester, analyst, product owner, project manager, etc. is a plus

- Insurance industry experience preferred.

📌 Senior Scrum Master (Hyderabad)
🏢 The Hartford
📍 Hyderabad