Service Delivery Manager

Location: Ambatur

Experience : 15+ years

Key Responsibilities

- Manage end-to-end datacenter service delivery for Database/OS/VMWare/Middleware/DCO support operations.

- Lead and mentor the support teams, ensuring timely resolution of incidents and service requests.

- Ensure high availability, performance, and reliability of client support environments.

- Monitor and manage SLA / KPI commitments for support services.

- Client facing role and a primary point of contact for clients and stakeholders regarding service delivery.

- Oversee incident, problem, and change management processes in line with ITIL practices.

- Coordinate with infrastructure, application, and development teams for issue resolution and system improvements.

- Prepare and present service reports, operational metrics, and monthly service review governance updates to Client stakeholders.





- Drive continuous improvement initiatives to enhance system performance and operational efficiency.

Required Skills

- Strong experience in Oracle Database and/or OS Support.

- Experience managing various support teams and service delivery operations.

- Strong understanding of ITIL processes (Incident, Problem, Change Management).

- Valuable understanding of Risk management and internal/external Audit aspects.

- Excellent stakeholder management and client communication skills.

- Ability to manage multiple projects, teams, and service commitments.

Preferred Qualifications

- Bachelors degree in Computer Science / IT / Engineering or equivalent.

- Certifications on DB/OS will be an added advantage.

📌 Senior Manager - Datacenter service management (Chennai candidates)
🏢 Clover Infotech
📍 Chennai