Freight Senior Lead Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision cutting-edge possibilities, experience our rewarding culture, and work with talented teams that help you become better every day.

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: Key Responsibilities Customer Service Act as the primary contact for customers regarding shipment status, inquiries, and service requests. Provide timely shipment updates and milestone tracking. Handle customer complaints and resolve service issues professionally. Build and maintain strong customer relationships. Coordinate with sales teams to support customer requirements and business growth. Ensure customer SOPs and service expectations are met.

Operations Management

Coordinate export and import shipments via Ocean Freight. Arrange bookings with shipping lines, transporters, and overseas agents.



Monitor shipment movement from origin to destination. Ensure timely cargo pickup, stuffing, transportation, customs clearance, and delivery.

Manage shipment exceptions and operational disruptions. Coordinate closely with transport vendors and customs brokers. Verify document accuracy and regulatory compliance. Ensure timely invoicing and revenue recognition.

Verify vendor invoices and operational costs. Coordination & Communication Liaise with shipping lines, CHA partners, transporters. Coordinate with origin and destination offices to ensure smooth shipment execution.

Follow up on shipment milestones and document submission timelines. KPI Management Update shipment information in systems. Maintain operational reports and shipment trackers.

Monitor KPIs such as: On-time shipment execution Documentation accuracy Customer response time Customer satisfaction Shipment profitability Employee Type: Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Experience Level Senior Level

📌 Senior Lead - Freight Operations (New Delhi)
🏢 United Parcel Service (india) Private
📍 New Delhi