Senior Executive / Assistant Manager - Student Success & Experience

Company: Awdiz Institute

Department: Student Success / Operations

Location: Mumbai

Experience: 3 to 6 years

Employment Type: Full-time

Role Overview

Awdiz Institute is looking for a Senior Executive / Assistant Manager - Student Success & Experience who will take complete ownership of the student journey after enrollment.

The role will be the primary point of contact for students and will be responsible for ensuring a smooth experience across Admission → Orientation → Training → Engagement → Job Readiness → Interviews → Placement → Joining.

This is a high-ownership role involving student engagement, attendance and progress tracking, trainer coordination, grievance management, job-readiness coordination, interview follow-ups, placement follow-ups and student MIS.

The ideal candidate should be highly organised, proactive, empathetic and exceptionally strong at follow-ups, coordination and problem-solving.

Key Responsibilities

1. Admission-to-Training Handover

- Own the complete handover of new admissions from the Sales team.
- Ensure every recent student receives a proper orientation before starting training.
- Confirm batch allocation and communicate batch details to students.
- Ensure LMS access is activated and confirmed.
- Ensure students are added to the relevant WhatsApp groups.
- Track completion of student ID cards, documents and other joining formalities.
- Ensure all student information is accurately captured and updated.
- Ensure there is no gap between admission and commencement of training.

2. New Student Orientation

- Conduct/coordinate new student orientation.
- Explain the training journey, attendance expectations, academic process, assessments, assignments, mock interviews and placement journey.
- Communicate important student policies, processes and expectations.
- Set the right expectations around training and placement from the beginning.

3. Student Attendance & Absentee Management

- Take full daily ownership of student attendance.
- Monitor attendance across batches on a daily basis.
- Follow up with absent students.
- Identify recurring absenteeism and take corrective action.
- Track students with prolonged absence.
- Maintain records of long-absence cases.
- Escalate serious attendance and retention-risk cases.
- Identify students at risk of disengagement or dropping out.

4. Student Engagement & Campus Experience

- Maintain regular communication with students throughout their training journey.
- Ensure students remain engaged with their course and institute.
- Act as the first point of contact for student queries.
- Support students with day-to-day campus-related requirements.
- Ensure a positive and consistent campus student experience.
- Collect regular student feedback.
- Identify recurring student concerns and recommend improvements.
- Organise and coordinate student engagement activities where required.

5. Course Progress & Academic Tracking

- Take complete ownership of course progress tracking.
- Monitor whether students are progressing as per the planned curriculum.
- Track assignment completion and pending assignments.
- Track tests and assessments.
- Track mock completion and performance.
- Monitor LMS activity and ensure student records are updated.
- Coordinate with trainers regarding student performance, attendance and academic concerns.
- Track course delays and escalate them to the relevant Operations team.
- Ensure pending academic activities are followed up until closure.

6. Trainer & Batch Coordination

- Act as the first-level coordination point between students and trainers.
- Track trainer-related complaints and concerns.
- Handle first-level batch complaints.




- Coordinate with trainers to resolve student issues.
- Track recurring trainer or batch-related issues.
- Escalate unresolved or serious issues to the appropriate management team.
- Maintain records of trainer and batch feedback.

7. Student Complaint & Escalation Management

- Maintain the Student Complaint Register.
- Maintain the Student Escalation Register.
- Record student grievances and ensure timely follow-up.
- Resolve routine student issues at the first level.
- Escalate serious or recurring grievances to management.
- Track each complaint until closure.
- Maintain proper documentation of action taken and resolution.
- Coordinate parent meetings for routine matters and escalate serious cases appropriately.
- Record student policy violations and escalate cases requiring management intervention.
- Flag potential refund-risk cases.

8. Job Readiness & Career Preparation

Take operational ownership of ensuring students become job-ready.

- Coordinate resume-building sessions.
- Track resume completion for every student.
- Coordinate personality development sessions.
- Coordinate job-readiness activities.
- Track completion of required projects, assessments, certifications and other job-readiness requirements.
- Prepare and maintain the Job Ready Checklist.
- Coordinate mock interview scheduling.
- Track mock interview completion.
- Ensure students complete required job-readiness activities before placement.

9. Training-to-Placement Handover

- Own the operational handover of students from Training to Placement.
- Ensure students who are ready for placement have completed all required documentation and activities.
- Ensure resumes, projects, assessments, certifications and mock interviews are completed as required.
- Provide accurate student information to the Placement team.
- Ensure there is no gap between training completion and placement activation.

10. Student-Side Placement Coordination The role will own the student-side coordination of the placement process.

- Coordinate placement interview schedules with students.
- Confirm student availability and interview attendance.
- Follow up with students before interviews.
- Track interview attendance.
- Collect interview feedback from students.
- Follow up with students after interviews.
- Capture selection, rejection and student-refusal information.
- Maintain accurate records of student interview outcomes.
- Follow up with selected students until offer and joining confirmation.
- Collect joining confirmation from placed students.
- Track students pending placement activity.
- Maintain placement-aging information from the student side.
- Flag students who repeatedly refuse opportunities or do not attend interviews.

Note: Employer relationships, generation of job opportunities, job openings/JDs and employer-side placement management will remain with the Placement/HR function.

11. Student Reviews & Quality Checks The role will coordinate and track completion of:

- Student Video Reviews
- Training Video Reviews
- Certificate Reviews
- Placement Reviews
- Project Reviews

Ensure these reviews happen within defined timelines and that observations and required actions are properly recorded.

12. Student LMS & Documentation

- Take complete ownership of student LMS updates.
- Ensure attendance, assignments,



assessments and relevant student activities are accurately updated.
- Maintain student documentation and records.
- Ensure student data remains accurate and up to date.
- Maintain all relevant trackers, registers and checklists.

13. Student Feedback & Experience Improvement

- Regularly collect feedback from students across their journey.
- Conduct batch-level feedback where required.
- Track feedback related to trainers, batches, course delivery, campus experience and placement support.
- Identify recurring issues and patterns.
- Share actionable feedback with relevant internal teams.
- Follow up on corrective actions.

14. MIS & Reporting

- Prepare the Weekly Student MIS.
- Provide accurate student data for the Weekly Placement MIS.
- Maintain attendance, engagement, academic progress, job-readiness and placement trackers.
- Maintain complaint and escalation records.
- Provide required inputs for the monthly management report.
- Ensure all student data is accurate, timely and audit-ready.

Key KRIs / Success Metrics The role will be measured on:

- Student attendance
- Absentee follow-up and long-absence control
- Student engagement and retention
- Student queries and resolution TAT
- Assignment completion
- Assessment completion
- Course progress
- Mock interview completion
- Resume completion
- Job-readiness completion
- Student grievance resolution
- Trainer and batch complaint resolution
- Student feedback
- Interview attendance
- Interview follow-up
- Interview feedback collection
- Placement follow-up
- Joining confirmation
- Student MIS accuracy
- Timeliness of Admission-to-Training handover
- Timeliness of Training-to-Placement handover
- Overall student experience

Candidate Profile The ideal candidate should:

- Have 2 to 6 years of experience in student success, student coordination, academic operations, customer success, relationship management, HR coordination or a similar role.
- Have excellent verbal and written communication skills.
- Be comfortable interacting with students on a daily basis.
- Be highly organised and exceptionally strong at follow-ups.
- Be able to manage multiple batches and a large student base simultaneously.
- Have strong coordination and stakeholder-management skills.
- Be comfortable maintaining MIS, trackers and documentation.
- Be able to handle student complaints and difficult conversations professionally.
- Be empathetic while maintaining organisational policies and processes.
- Be proactive in identifying student issues before they become escalations.
- Have strong ownership and accountability.
- Be comfortable working with Excel/Google Sheets, CRM and LMS systems.
- Have the maturity to independently handle student escalations and coordinate with multiple internal teams.
- Be willing to work in a fast-paced education environment.

Ideal Mindset

This role requires someone who thinks:

“Once a student joins, their journey is my responsibility.”

The person should proactively track what is happening with every student rather than waiting for students, trainers or the placement team to raise an issue.

The ultimate responsibility is to ensure that every student has a structured, engaged and well-managed journey from admission to job readiness and placement.

What This Role Offers

- Ownership of the complete student experience journey.
- Exposure to student success, academic operations and placement operations.
- Opportunity to work closely with students, trainers, counsellors and placement teams.
- Opportunity to build expertise in education operations and student lifecycle management.
- A high-ownership role with direct impact on student experience and placement outcomes.

Pay: ₹400,000.00 - ₹600,000.00 per year

Work Location: In person

📌 Senior Executive / Assistant Manager - Student Success & Experience (Mumbai)
🏢 Awdiz Institute
📍 Mumbai