We're Hiring | Senior Director – Contact Centre Operations | Bangalore

nAre you a seasoned Contact Centre leader with a passion for operational excellence, transformation, and people leadership?

nLocation: Bangalore

nShift: US Shift

nWork Model: 5 Days Work From Office

nKey Responsibilities:

nLead large-scale blended contact center operations (Inbound, Outbound & Chat)

nDrive service delivery excellence, SLA governance, quality, CSAT & NPS performance

nBuild and lead operational transformation initiatives including AI, Analytics, Automation and RPA-led improvements

nManage client relationships, executive stakeholder communication, MBRs and QBRs

nContribute to business growth through financial discipline, cost optimization and P&L; ownership

nPreferred Background:

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- 18–22+ years of overall experience with 10+ years in leadership roles
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- Strong Contact Centre / BPO / GCC operations background
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- Experience in US Healthcare Membership or Provider Contact Centre operations preferred
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- Proven experience managing large-scale voice operations and delivery teams
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- Exposure to AI-led transformation, automation, analytics and process improvement initiatives
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- Robust client-facing and business governance experience
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nIf you are interested or know someone who would be a great fit, please connect or share your profile.

n#Hiring #SeniorDirector #ContactCentreOperations #BPOLeadership #USHealthcare #OperationsLeadership #CustomerExperience #Transformation #AI #Automation #WorkforceManagement #BangaloreJobs #LeadershipHiring

📌 Senior Director - Contact Centre Operations (Bengaluru)
🏢 SELECTIONS HR SERVICES PRIVATE
📍 Bengaluru