Senior Customer Support Engineer A Fortune 200 company building its Global Capability Centre (GCC) in India

Location: Remote (India)

About the Company A Fortune 200 global organisation is building its Global Capability Centre in India and has partnered with Flexiple to hire senior technical support talent. This is a ground-floor seat where you will set the technical bar for how the centre supports customers. Flexiple is a managed marketplace that helps global companies build high-performing teams and GCCs in India.

Role Overview

As a Senior Customer Support Engineer, you will own the hardest technical escalations, mentor the support team, and build the tooling and runbooks that let support scale cleanly.

Key Responsibilities

Escalations & Resolution

- Own complex, high-impact technical escalations end to end
- Lead deep root-cause investigations across logs, APIs, and systems
- Partner closely with engineering to drive permanent fixes

Enablement & Mentoring

- Mentor support engineers and raise the team's technical standard
- Build runbooks, tooling, and knowledge that reduce repeat issues




- Shape support processes and quality as the centre scales

Ideal Candidate Profile

- 5 to 10 years in technical support or support engineering
- Robust skills in log analysis, APIs, SQL, and debugging
- A track record of handling critical escalations and mentoring others
- Clear technical communication and a reliable remote-work setup

Preferred Qualifications

- Experience in a GCC, enterprise software, or large-scale product environment
- Familiarity with observability and ticketing tools such as Datadog or Zendesk
- Exposure to setting up support processes from scratch

What We Offer

- A senior, founding-team seat at a Fortune 200 company's India GCC
- Remote-friendly, pan-India hiring with long-term placement
- Direct exposure to leadership and a high-ownership technical mandate
- One application considered for this and future matched roles

Hiring Process HR Screening → Assignment → Leadership Round 1 → Leadership Round 2 → Culture Fit

📌 Senior Customer Support Engineer (India)
🏢 Flexiple
📍 India