We SB Express Cargo LLP is into the logistic and Courier industry, since more than 2 decades and tied up with the multiple clients and existence in Pan India A customer service representative (CSR) in logistics acts as the primary link between customers, carriers, and internal warehouse or dispatch teams to ensure goods move accurately and on time.

Core Responsibilities Order Management: Enter customer orders accurately into the system, schedule pickups and deliveries, and process shipping documentation.

Shipment Tracking: Monitor freight movement and provide real-time updates to clients regarding order status and estimated arrival times.

Problem Solving: Resolve delivery delays, lost freight, route issues, and carrier or warehouse disputes quickly.

Stakeholder Coordination: Communicate with drivers, dispatchers, and warehouse staff to align pickup and drop-off schedules Account Support: Maintain customer databases, handle billing or invoice questions, and log customer feedback Data Management: MIS and excel data maintain and updates on timely The 7 core functions or roles of logistics are order processing, inventory management, warehousing, packaging, cargo handling, transportation, and monitoring/information management

📌 Senior Customer Services Executive (Vasai-Virar)
🏢 Sb Express Cargo
📍 Vasai-Virar