WE'RE HIRING | SENIOR ASSOCIATE – INTERNATIONAL INSURANCE VOICE PROCESS (US) A leading global business process and customer experience organization is hiring experienced professionals for its

International Insurance Voice Process in Kochi.

Position

Senior Associate – International Insurance Voice Process (L1) Location:

Kakkanad, Kochi Work Mode:

Work from Office Market

US / International Insurance Shift:

US Rotational Night Shifts Salary:

₹3 LPA – ₹5.5 LPA Education:

Graduation Mandatory Joining

Immediate / Short-Notice Joiners Preferred

Key Responsibilities Handle international insurance voice interactions and advantages-related support activities. Review claim documents and supporting information to determine appropriate next steps. Coordinate with healthcare providers, customers, and other stakeholders.

Manage follow-ups and resolve pending requests within defined timelines. Identify and resolve processing exceptions and operational issues. Escalate complex cases when required. Maintain accurate and compliant documentation for every interaction.

Meet defined quality, productivity, accuracy, and SLA targets. Support multiple insurance products, workflows, and processes. Assist team members through knowledge sharing and process guidance. Contribute to process improvement and enhanced customer experience.

Mandatory Eligibility Graduation in any discipline. Relevant experience in

US / International Insurance Voice Process is mandatory . Voice-process experience specifically within the

Insurance domain is required. Excellent English communication skills (B2 level or above). Comfortable working in US rotational night shifts. Willing to work from office in Kakkanad, Kochi.



Immediate / short-notice joiners are preferred.

Candidates without relevant International Insurance Voice Process experience may not be considered.

Preferred Experience Experience in any of the following areas will be an advantage: Insurance Claims Processing Benefits Administration Healthcare Insurance Operations Disability Claims Leave Administration Provider Outreach Claims Support Insurance Customer / Provider Service International Contact Center Operations Quality, Productivity and SLA Management

Key Skills Strong verbal communication and active listening Customer and provider handling Problem-solving and decision-making Documentation and case management Follow-up and workflow management Ability to independently handle complex or escalated insurance scenarios

Hiring Process Profile Screening → Communication Assessment → Operations / Domain Interview → HR Discussion → Document Verification & Offer

Compensation ₹3 LPA – ₹5.5 LPA Final compensation will depend on relevant experience, current/previous compensation, interview performance, internal salary guidelines and supporting documents. How to Apply Interested candidates can share their updated résumé via

Email or WhatsApp along with the following details: Full Name Email Address Phone Number Current Employment Status Current Company Current Location Total Experience Relevant Insurance Voice Experience Current Salary Expected Salary Notice Period / Earliest Joining Date Willing to relocate to Kochi: Yes / No Comfortable with US Rotational Night Shifts: Yes / No Recruiter:

Dr. Jeena Jose C Email:

[email protected] WhatsApp / Call:

+91 (phone hidden)

📌 Senior Associate - US Insurance Voice Process (Kochi)
🏢 Trinity SkillWorks Private
📍 Kochi