Role & responsibilities

Contact - Winston K - (phone hidden)

Essential Duties

Application Monitoring & Incident Resolution

- Monitor application health and performance using enterprise monitoring tools to detect system issues proactively.
- Respond to and resolve application support tickets and incidents within defined service level agreements.
- Perform initial incident triage, troubleshooting, and resolution for application and integration issues.
- Escalate complex technical issues to the Application Support Lead or relevant technical teams when required.
- Ensure timely communication and updates in ticketing systems for all production incidents.

Technical Troubleshooting & System Support
- Perform hands-on troubleshooting of Java-based enterprise applications, APIs, and system integrations.
- Analyze application logs, system metrics, and database queries to diagnose issues.
- Support applications running on Linux environments with Oracle or other relational databases.
- Assist with root cause analysis (RCA) investigations and provide technical input to prevent recurrence.
- Support application performance monitoring and participate in system health checks.

Release Support, Documentation & Continuous Improvement
- Assist in validating application functionality during system upgrades, releases, and maintenance activities.




- Support deployment validation and ensure systems operate correctly after changes.
- Maintain documentation of troubleshooting steps, support procedures, and knowledge articles.
- Identify recurring issues and suggest improvements to monitoring, automation, and operational processes.
- Collaborate with development and infrastructure teams to enhance application reliability.

Preferred candidate profile

Education and Experience

- Bachelors Degree in Computer Science, or equivalent experience in related field or equivalent experience.
- 4–6 years of experience in application support or technical operations environments.
- Experience supporting Java-based enterprise applications and APIs.
- Working knowledge of Linux operating systems and enterprise monitoring tools.
- Solid SQL skills with experience querying Oracle or other relational databases.
- Experience troubleshooting application issues across multi-tier application architectures.

Certifications preferred:
- Oracle Database or SQL-related certification
- AWS, Azure, or Google Cloud platform certification
- ITIL Foundation Certification (IT Service Management)
- DevOps, monitoring, or automation certifications (e.g., Kubernetes, Splunk, Terraform)
- AI or machine learning fundamentals certification (preferred)

📌 Senior Application Support Engineer (Navi Mumbai)
🏢 Kornferry
📍 Navi Mumbai